Phone Support Specialist - Calm, Customer-Focused

Sky Health Care Management; Columbus (GA); Remote; USD 40,000 - 50,000; Full time

Job summary

Sky Health Care Management in Columbus, GA is seeking a calm, customer-focused Phone Support Specialist to assist customers by phone. You will listen carefully, provide accurate information, troubleshoot routine issues, and ensure each caller receives professional support.

Responsibilities include handling inbound calls, making follow-ups, answering questions about products or policies, and recording call details while protecting confidential information.

Qualifications

• Clear verbal communication and active listening required.
• Patient, professional, and solution-oriented approach.
• Reliable internet access and a quiet workspace.

Responsibilities

• Handle inbound customer calls and follow-ups.
• Answer questions about products, services, or policies.
• Troubleshoot routine issues and escalate complex cases.
• Record call details and update customer accounts.
• Protect confidential information and meet service-quality standards.

Skills

Clear verbal communication

Active listening

Patient and professional

Solution-oriented

Comfortable with computers and cust.-?

Phone support experience (preferred)

Tools

Customer-support software

Job description

Sky Health Care Management in Columbus, GA is seeking a calm, customer-focused Phone Support Specialist to assist customers by phone. You will listen carefully, provide accurate information, troubleshoot routine issues, and ensure each caller receives professional support.

Responsibilities include handling inbound calls, making follow-ups, answering questions about products or policies, and recording call details while protecting confidential information.