Phone Support & Retention Specialist

Coforge; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

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Job summary

Coforge in Augusta, GA is seeking a Customer Service Representative to handle inbound calls and provide exceptional service from day one. You will navigate product and service options, resolve issues, and ensure a positive customer journey.

The role requires 3+ years in customer service, strong communication, and the ability to follow scripted call flows while tailoring solutions to each customer’s needs.

Qualifications

• 3+ years of customer service experience.
• Experience in call center environment.
• Strong communication and problem-solving skills.
• Ability to follow call scripts and flows.

Responsibilities

• Promoting and saving products and services.
• Providing an excellent customer experience via phone.
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently.
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Ability to follow tactical call flows to optimize the customer experience.

Skills

Customer Service

Call Center

Customer Support

Customer Experience via Phone

Job description

Coforge in Augusta, GA is seeking a Customer Service Representative to handle inbound calls and provide exceptional service from day one. You will navigate product and service options, resolve issues, and ensure a positive customer journey.

The role requires 3+ years in customer service, strong communication, and the ability to follow scripted call flows while tailoring solutions to each customer’s needs.