Customer Experience Specialist - Call Center

Call Center Representative; Salt Lake City (UT); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Coforge is hiring a Call Center Representative to engage with customers across phone, email, and chat channels. You will deliver accurate information on products, pricing, and availability while building rapport and turning customers into advocates for the brand.

The role emphasizes proactive problem solving, cross-functional collaboration, and accurate data entry across systems. Banking client experience is highly preferred, and the team values clear, courteous communication throughout all

Qualifications

• 1-3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Responsabilités

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Banking client experience highly preferred

Connaissances

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Description du poste

Coforge is hiring a Call Center Representative to engage with customers across phone, email, and chat channels. You will deliver accurate information on products, pricing, and availability while building rapport and turning customers into advocates for the brand.

The role emphasizes proactive problem solving, cross-functional collaboration, and accurate data entry across systems. Banking client experience is highly preferred, and the team values clear, courteous communication throughout all