Phone Support for Facility Maintenance (Remote)

ABCO Facility Maintenance; Matthews (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in commercial facility maintenance is seeking a Maintenance and Construction Support Specialist. This fully remote position offers a unique opportunity for experienced technicians to transition from fieldwork to providing expert guidance to field teams. You'll leverage your extensive hands-on experience in trades like electrical, plumbing, and HVAC/R to assist technicians in overcoming challenges and completing work orders efficiently. With a flexible schedule and competitive pay, this role is perfect for those looking to continue their career in a supportive environment while enjoying the benefits of remote work.

Benefits

Flexible schedule

Weekly compensation

Medical benefits

Dental benefits

Vision benefits

401K benefits

Paid vacation

Opportunity for Advancement

Qualifications

• 5+ years of hands-on experience in maintenance and construction trades.
• Strong communication skills to clearly explain technical tasks.

Responsibilities

• Provide technical support to field technicians on various projects.
• Assist with troubleshooting and complex tasks in skilled trades.

Skills

Technical Support

Problem-Solving

Communication Skills

Leadership Skills

Tools

Phone Systems

Laptops

Support Tools

Job description

Phone Support for Facility Maintenance (Remote)

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category: Project Management

Maintenance and Construction Support Specialist - Facilities Maintenance Services (Remote)

About ABCO Maintenance: ABCO Maintenance is a leading Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years. We are looking for an experienced technician to transition from the field into a 100% remote support role, using your expertise to guide our field technicians.

Why Join ABCO?

• Competitive pay of $20 to $25+ per hour (based on experience)
• Flexible schedule - Full-time or Part-time options available
• Weekly compensation
• Fully remote position with all necessary equipment provided
• Medical, Dental, Vision, and 401K benefits (for Full-Time employees)
• Paid vacation (for Full-Time employees)
• Opportunity for Advancement

Position Overview: As a Maintenance and Construction Support Specialist, you will assist field technicians by providing expert advice and guidance on a variety of projects. Your role will involve helping them complete work orders and resolve technical issues in the field. This position is ideal for someone with extensive hands-on experience in skilled trades who is looking to transition out of the field but continue utilizing their knowledge.

Key Responsibilities:

• Technical Support:
  • Provide day-to-day technical support to field technicians, guiding them through project requirements and troubleshooting as needed.
  • Assist technicians with complex tasks in electrical, plumbing, carpentry, mechanical, HVAC/R, and roofing.
• Project Guidance & Troubleshooting:
  • Offer expert advice on various work orders, ensuring that all projects are completed efficiently and accurately.
  • Help field techs overcome any obstacles they encounter while working on their assignments.
• Communication & Coordination:
  • Clearly explain technical tasks and solutions to field technicians.
  • Maintain effective communication and collaboration with the field team and internal departments.

Position Requirements:

• Experience: 5+ years of hands-on experience in maintenance and construction trades (Electrical, Plumbing, Carpentry, Mechanical, HVAC/R, Roofing).
• Self-Sufficiency: Must be able to perform independently with minimal guidance.
• Interpersonal Skills: Strong communication skills, with the ability to explain complex technical tasks clearly.
• Technology Comfort: Proficient with technology, including phone systems, laptops, and various support tools.
• Problem-Solving: Strong problem-solving abilities to address and resolve challenges faced by field technicians.
• Leadership Skills: Ability to manage and coordinate projects and teams remotely.

Position Type: Full-Time/Part-Time Full-Time

Location: North Carolina

About the Organization: This position is currently accepting applications.