Phone Support Associate – Customer Care

legalshieldcorp; Kentucky; On-site; USD 38,000 - 48,000; Full time

Job summary

LegalShieldCorp seeks an Associate Services Phone Representative to deliver outstanding customer service to associates via phone and email. You will resolve inquiries, document interactions, and collaborate with sales and technical teams to ensure smooth customer experiences.

Under moderate supervision, you will participate in process improvements, adapt to changing environments, and maintain attention to detail to meet performance targets and deadlines.

Qualifications

• 1–3 years' experience in a call center environment preferred.
• High School Diploma or Equivalent required.
• Proficiency with Microsoft Office Applications.
• Great organization and communication skills.
• High degree of accuracy, attention to detail and confidentiality.
• Demonstrates a sense of urgency and ability to meet deadlines.

Responsibilities

• Provide exceptional customer service and support through phone, email, chat, or social media.
• Promptly address associates' inquiries and concerns.
• Actively listen to customers, empathize with their needs, and provide appropriate solutions.
• Develop a deep understanding of the company's products or services to accurately assist customers.
• Communicate with customers in a clear, professional, and friendly manner.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions.
• Investigate and resolve customer issues by gathering information and applying troubleshooting techniques.
• Escalate complex cases when necessary.

Skills

Call center experience

Great organization

Attention to detail

Timeliness and urgency

Confidentiality

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

LegalShieldCorp seeks an Associate Services Phone Representative to deliver outstanding customer service to associates via phone and email. You will resolve inquiries, document interactions, and collaborate with sales and technical teams to ensure smooth customer experiences.

Under moderate supervision, you will participate in process improvements, adapt to changing environments, and maintain attention to detail to meet performance targets and deadlines.