Phone Support Specialist – Associate Services

LegalShield; Ada, Northern (OK, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

LegalShield in Ada, Oklahoma is seeking an Associate Services Phone Representative to deliver prompt, professional customer care to associates. You will handle inquiries by phone and email, listen actively, and provide clear guidance while maintaining accurate records.

Under light supervision, you will collaborate with Sales Operations and Technical Support to resolve issues and contribute to service improvements, with emphasis on accuracy, confidentiality, and timely responses.

Qualifications

• 1–3 years’ experience in a call center environment preferred.
• High School Diploma or Equivalent required.
• Proficiency with Microsoft Office Applications.
• Great organization and communication skills.
• High degree of accuracy, attention to detail and confidentiality.
• Demonstrates a sense of urgency and ability to meet deadlines.

Responsibilities

• Provide exceptional customer service via phone, email, chat, or social channels.
• Record customer interactions accurately and maintain detailed case records.
• Investigate and resolve inquiries, advising associates with appropriate solutions.
• Escalate complex issues to senior representatives when needed.
• Collaborate with Sales Operations and Technical Support to ensure a seamless experience.
• Contribute to process improvements to enhance customer satisfaction.

Skills

Excellent communication

Customer service

Multitasking

Attention to detail

Organizational skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

LegalShield in Ada, Oklahoma is seeking an Associate Services Phone Representative to deliver prompt, professional customer care to associates. You will handle inquiries by phone and email, listen actively, and provide clear guidance while maintaining accurate records.

Under light supervision, you will collaborate with Sales Operations and Technical Support to resolve issues and contribute to service improvements, with emphasis on accuracy, confidentiality, and timely responses.