Phone Support Associate — Customer Care

PPLSI; Ada (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

PPLSI in Ada, Oklahoma seeks an Associate Services Phone Representative to provide exceptional customer service and support to associates by phone and email. You will be the first point of contact, answering inquiries with clear, accurate information and friendly, professional communication.

The role emphasizes timely problem solving and accurate record-keeping. Under moderate supervision, you will collaborate with sales, technical support, or other teams to ensure smooth experiences and prompt

Qualifications

• 1–3 years’ experience in a call center environment preferred.
• High School Diploma or Equivalent required.
• Proficiency with Microsoft Office Applications.
• Great organization and communication skills.
• High degree of accuracy, attention to detail and confidentiality.
• Demonstrates a sense of urgency and ability to meet deadlines.

Responsibilities

• Provide exceptional customer service and support via phone, email, chat, or social channels.
• Address associates' inquiries and concerns promptly and with empathy.
• Develop understanding of company products and services to assist queries.
• Escalate complex issues to senior representatives when needed.
• Record interactions accurately and maintain documentation for resolutions.
• Support process improvements to enhance customer satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Time management

Multitasking

Empathy

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

PPLSI in Ada, Oklahoma seeks an Associate Services Phone Representative to provide exceptional customer service and support to associates by phone and email. You will be the first point of contact, answering inquiries with clear, accurate information and friendly, professional communication.

The role emphasizes timely problem solving and accurate record-keeping. Under moderate supervision, you will collaborate with sales, technical support, or other teams to ensure smooth experiences and prompt