PHONE SUPPORT ANALYST (TELEWORK)

California Department of Health Care Services; California (MO); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Continuous and ongoing training

Diversity, Equity, and Inclusion program

Employee Assistance Program

Medical, dental, and vision insurance

Paid Holidays and vacation/leave

Defined retirement program

Savings Plus Program (401(k), 457)

Job summary

A state health department in California is seeking a Phone Support Analyst for telework. This role involves communicating with callers and responding to inquiries, providing updates, and accurately documenting information. The ideal candidate should possess strong multitasking, analytical, and customer service skills, along with knowledge of Microsoft Office Suite. Benefits include ongoing training, insurance, and retirement programs.

Qualifications

• Minimum qualifications as specified in the Staff Services Analyst or Associate Governmental Program Analyst classification specification.
• Knowledge of Medi-Cal Program, insurance claims, and/or medical billing.
• Strong organizational skills with attention to detail.

Responsibilities

• Communicate with callers verbally and respond to online inquiries.
• Provide case status updates and document information accurately.
• Analyze situations and handle various assignments.

Skills

Communication skills

Multitasking

Analytical skills

Time management

Customer service skills

Tools

Microsoft Office Suite

Job description

Phone Support Analyst (Telework)

Yolo County, CA

Responsibilities

• Communicate with callers verbally and respond to online inquiries in writing.
• Provide case status updates as requested and accurately document a variety of information provided in the calls or online submissions.
• Accurately analyze situations, take appropriate follow-up actions, and multitask by handling various assignments and meeting required deadlines.
• Maintain strong interpersonal skills and communicate effectively verbally and in writing.

Minimum Qualifications

Minimum qualifications as specified in the Staff Services Analyst or Associate Governmental Program Analyst classification specification.

Desirable Qualifications

• Knowledge of Microsoft Office Suite, particularly MS Excel.
• Knowledge of the Medi-Cal Program, insurance claims, and/or medical billing or records.
• Strong analytical and organizational skills with a keen attention to detail.
• Good time management and multitasking skills.
• Good written and oral communication skills.
• Ability to work independently or as part of a collaborative team.
• Ability to follow applicable procedures, policies, and statutes.
• Positive attitude with an eagerness to learn.
• Excellent customer service skills.
• Excellent attendance and punctuality.

Benefits

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)
• Medical, dental, and vision insurance
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)