Phone Outreach Specialist

Talentoma; New Jersey; Remote; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma in the United States (New Jersey) is seeking a Phone Outreach Specialist for a fully remote, home-based role. You will handle outreach queues, verify interest, answer routine questions, and coordinate appointments to move conversations forward.

This position sits within the outreach team and reports to a customer service team lead. The role requires a 40-hour weekly commitment, with varying shift times.

Qualifications

• High school diploma or equivalent.
• About 1-2 years of phone outreach or appointment coordination preferred.
• Familiar with outbound conversations and scheduling tools.
• Authorization to work in the United States.

Responsibilities

• Review outreach requests and initiate contact with prospects.
• Place outbound calls and follow approved conversation guides.
• Confirm interest, contact preferences, and appointment needs.
• Coordinate meetings using a scheduling tool and confirm details.
• Log outcomes and notes in a CRM after each outreach.
• Send follow-ups when more information is needed or contacts are unavailable.

Skills

Phone outreach

Appointment coordination

Effective communication

Active listening

Education

High school diploma or equivalent

Tools

Aircall

Copper CRM

Google Calendar

Job description

Monthly Pay: $3,777 - $5,661 USD per month

Summary:

A contact request arrives, is reviewed, addressed through purposeful phone outreach, noted, and closed with clear next steps. The Phone Outreach Specialist connects with prospective contacts to confirm interest, answer routine service questions, and coordinate appointments that help conversations move forward. This role sits within the outreach team and works under a customer service team lead. The specialist works closely with appointment coordinators, customer service colleagues, and internal teams that provide service information and availability updates. This is a fully remote, work from home position based in New Jersey, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Receive assigned outreach requests through calling queues, emails, internal tickets, and contact lists, then review available contact details and prior notes before initiating outreach.
• Place outbound calls using a contact-center phone system such as Aircall, introduce the purpose of the call clearly, and follow approved conversation guides.
• Confirm the contact's interest, preferred contact method, and appointment needs while providing accurate general information about available services.
• Coordinate requested meetings using a scheduling and calendar tool such as Google Calendar, confirm appointment details, and communicate any changes promptly.
• Enter call outcomes, contact preferences, appointment details, and concise interaction notes in a CRM such as Copper after each outreach attempt.
• Send follow-up emails or place additional calls when a contact requests more information, needs confirmation, or cannot be reached on the first attempt.
• Route complex questions, unavailable scheduling options, sensitive concerns, or requests outside approved guidance to the customer service team lead or appropriate internal partner.
• Keep contact lists current by identifying duplicate entries, incomplete details, incorrect phone numbers, and outcomes that require another outreach attempt.
• Share recurring contact questions, scheduling barriers, and response patterns with the outreach team to support clearer service information and better follow-up practices.
• Meet quality expectations through accurate outreach, timely turnaround, complete notes, appropriate follow-up, and respectful conversations.

Qualifications:

• High school diploma or equivalent.
• About 1-2 years of phone outreach, appointment coordination, contact center, or related experience preferred.
• Familiarity with structured outbound conversations, contact verification, appointment coordination, and respectful handling of routine questions.
• Experience using a contact-center phone system such as Aircall preferred.
• Experience updating contact activity and notes in a CRM such as Copper preferred.
• Familiarity with a scheduling and calendar tool such as Google Calendar preferred.
• Ability to speak clearly, listen carefully, summarize requests accurately, and write concise follow-up messages.
• Ability to manage assigned outreach activity, maintain accurate notes, and recognize when a question should be escalated.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work supporting focused phone outreach and appointment coordination from a home workspace.
• Structured onboarding and training on the contact-center phone system such as Aircall, CRM such as Copper, and scheduling and calendar tool such as Google Calendar.
• Regular check-ins with the customer service team lead to review priorities, outreach practices, and questions.
• Skill building in prospect research, telephone interviewing, contact management, appointment coordination, and service communication.

• Health coverage, paid leave, a 401(k), maternity leave, and stipends.