Outbound Call Agent

Talentoma; Oregon; Remote; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a detail-oriented Outbound Call Agent to join our customer contact team. You will review queues, place outbound calls, confirm interest, and schedule appointments while maintaining thorough notes.

This fully remote role requires a 40-hour week from a home office in Oregon, with flexible shift times. You will use Nimble, RingCentral, and Outlook, delivering professional outreach and timely updates to support sales conversations.

Qualifications

• High school diploma or equivalent required.
• No experience required, related experience preferred.
• Familiarity with outbound outreach, prospect conversations, or appointment coordination preferred.
• Ability to use Nimble to review contact history and enter clear interaction updates.
• Experience with RingCentral for outbound calling.
• Familiarity with Outlook for scheduling and calendar management.
• Ability to explain product/service clearly and maintain a professional tone during calls.
• Ability to follow approved outreach guidance and route complex matters appropriately.
• Reliable home workspace with internet and 40-hour weekly availability.
• Authorization to work in the United States.
• Fully remote work from Oregon, United States.
• Structured onboarding and training on Nimble, RingCentral, and Outlook.
• Regular check-ins with team lead to review progress and handoffs.
• Opportunity to develop skills in telemarketing, sales qualification, and lead management.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.

Responsibilities

• Review assigned call queue entries and prior notes before outreach.
• Place outbound calls using RingCentral and follow approved guidance.
• Confirm contact identity, explain purpose, and assess interest/availability.
• Respond to routine questions with approved information and clarify next steps.
• Record call outcomes, summaries, and follow-up actions in Nimble CRM.
• Offer meeting times and coordinate appointments via Outlook.
• Send follow-up messages when additional information is needed.
• Update leads after each interaction including retries or scheduled meetings.
• Escalate unusual concerns or conflicts to supervisor or sales rep.
• Maintain organized outreach lists and ensure data accuracy.
• Meet quality expectations with accurate notes and timely handoffs.

Skills

Outbound outreach

Appointment coordination

Communication skills

Professional phone etiquette

Independent work

Education

High school diploma or equivalent

Tools

Nimble CRM

RingCentral

Microsoft Outlook

Microsoft Excel

Job description

Monthly Pay: $3,964 - $5,334 USD per month

Summary:

A prospect request arrives, is reviewed, contacted through outbound calls, updated, and brought to a clear next step with complete notes. The Outbound Call Agent connects with prospective customers to introduce relevant product or service information, confirm interest, answer routine questions, and arrange appointments for the appropriate team member. This role sits within the customer contact team and works under a customer service team lead while partnering with sales representatives, appointment coordinators, and prospective customers. The role requires a 40-hour weekly commitment. Working days and shift times may vary. This is a fully remote, work from home position based in Oregon, United States. Careful call preparation, respectful conversations, accurate updates, and timely handoffs help prospective customers receive useful information and help internal teams prepare for scheduled discussions.

Job Responsibilities:

• Review assigned call queue entries, contact details, prior interaction notes, and approved outreach priorities before beginning outreach.
• Place outbound calls using a contact-center phone system such as RingCentral and follow approved conversation guidance when introducing product or service information.
• Confirm the identity of the intended contact, explain the purpose of the call clearly, and ask relevant questions to understand interest and availability.
• Respond to routine questions with current approved information and clarify next steps without making unsupported statements.
• Record call outcomes, conversation summaries, contact preferences, and requested follow-up actions in a CRM such as Nimble.
• Offer available meeting times and coordinate confirmed appointments through a scheduling and calendar tool such as Microsoft Outlook.
• Send approved follow-up messages after calls when additional information, confirmation, or a new contact attempt is needed.
• Update assigned leads after each interaction, including unreachable attempts, declined interest, requested callbacks, and scheduled meetings.
• Escalate unusual customer concerns, unclear product questions, duplicate contact information, or scheduling conflicts to the customer service team lead or assigned sales representative.
• Maintain organized outreach lists using a spreadsheets and data entry tool such as Microsoft Excel and protect the accuracy of contact details.
• Meet quality expectations through accurate call outcomes, prompt turnaround, complete notes, respectful outreach, and appropriate follow-up.

Qualifications:

• High school diploma or equivalent.
• No experience required, related experience preferred.
• Familiarity with outbound outreach, prospect conversations, or appointment coordination is preferred.
• Ability to use a CRM such as Nimble to review contact history and enter clear interaction updates.
• Ability to use a contact-center phone system such as RingCentral for consistent outbound calling.
• Familiarity with a scheduling and calendar tool such as Microsoft Outlook is preferred.
• Ability to explain product or service information clearly, listen carefully, and maintain a professional tone during phone conversations.
• Ability to follow approved outreach guidance, handle routine questions, and route complex matters to the appropriate internal contact.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from a dedicated home workspace in Oregon, United States.
• Structured onboarding and training on a CRM such as Nimble, a contact-center phone system such as RingCentral, and a scheduling and calendar tool such as Microsoft Outlook.
• Regular check-ins with the customer service team lead to review outreach progress, questions, and handoff practices.
• Opportunity to build skills in telemarketing, sales qualification, objection handling, lead management, and appointment coordination.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.