Phone Operator Specialist II

Paycom; Leander (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Paycom in Leander is seeking a full-time telephone switchboard operator to provide a full range of call handling, triage, and message relay in a medical office setting. You will courteously answer incoming calls, direct callers to the appropriate extensions, relay messages accurately, and assist staff with clerical tasks.

Emergency calls are routed promptly and efficiently. Required are a high school diploma or GED with some college preferred, plus at least six months in a call center; Level II

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer and clerical skills.
• Ability to multi-task and prioritize in a fast-paced environment.

Responsibilities

• Courteously answers all incoming calls and directs to correct extension.
• Takes and relays messages accurately and promptly.
• Responds to emergency and urgent calls from patients timely.
• Performs operator duties: triaging, transferring, conference calls, and reporting malfunctions.
• Provides a pleasant phone contact and assists with clerical tasks as needed.

Skills

Excellent communication

Proficient computer skills

Multi-tasking

Ethics

Education

High School diploma or GED

Some college

Job description

Position purposeProvide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.Responsibilities/Duties/Functions/Tasks:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Courteously and efficiently answers all incoming calls and connects callers with the correct extension.Takes and relays messages in an accurate and timely manner.Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.Provides a pleasant and helpful phone contact for callers.Performs clerical duties as assigned to maintain workflow in the department.Perform other duties as assignedQualificationsEducation: High School diploma or GED. Some college preferred.Experience: Minimum six (6) months experience in a call center environment.Additional Qualifications N/APerformance Requirements:Excellent communication skills, both written and verbal.Proficient technical (computer) skills.Ability to multi-task and prioritize.Self-motivated with initiative.Strong sense of ethics.Requirements for Level II Status:Intermediate experience (4+ years’ experience) and/or acting more independently.Takes on some additional duties to assist the office.Strong and consistent performer.