Phone Operator Specialist II (32619)

GI Alliance; Flowood (MS); On-site; USD 30,000 - 38,000; Full time

Job summary

GI Alliance in Flowood, MS is seeking a friendly, professional Switchboard Operator to provide a full range of telephone duties, triage calls, relay messages, and support clerical tasks. You will serve as the liaison between patients and medical staff, ensuring accuracy and courtesy in every interaction.

The role requires excellent communication, basic computer skills, and the ability to multi-task in a busy office environment.

Qualifications

• High school diploma or GED required.
• Six months of call center experience preferred.
• Strong communication and multi-tasking abilities.

Responsibilities

• Answer incoming calls courteously and connect callers with the correct extension.
• Take and relay messages accurately and promptly.
• Respond to urgent calls and direct to clinical staff as needed.
• Perform operator duties including triaging, transferring, setting up conferences, and reporting tech issues.
• Provide a pleasant and helpful phone experience for callers.
• Perform clerical duties to maintain workflow.

Skills

Excellent communication

Multi-tasking

Ethics

Education

High School diploma or GED

Some college coursework

Tools

Computer skills

Job description

Position purpose

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Responsibilities/Duties/Functions/Tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Performs clerical duties as assigned to maintain workflow in the department.
• Perform other duties as assigned

Qualifications

Education: High School diploma or GED. Some college preferred.

Experience: Minimum six (6) months experience in a call center environment.

Additional Qualifications N/A

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.

Requirements For Level II Status

• Intermediate experience (4+ years’ experience) and/or acting more independently.
• Takes on some additional duties to assist the office.
• Strong and consistent performer.