PHONE OPERATOR | MONTGOMERY, AL

Southern-Orthopaedic-Surgeons; Montgomery (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Southern Orthopaedic Surgeons seeks a customer service-oriented medical receptionist to manage phone queues, schedule patient appointments across multiple offices (excluding PT), and register new patients with demographic and insurance information.

Responsibilities include verifying insurance, handling faxed requests, scanning records, processing prescription refills, and coordinating referrals. The role emphasizes accuracy, teamwork, and strong communication with patients and providers.

Qualifications

• Minimum 2 years of customer service experience.
• Equal Opportunity Employer – all applicants informed of rights under federal law.

Responsibilities

• Login to the phone system and answer calls through the queue.
• Handle caller requests or transfer to the appropriate person.
• Schedule appointments for providers at all offices (excluding physical therapy).
• Register new patients in the PM system with demographics and insurance details.
• Verify insurance policy accuracy and active status.
• Register patients and schedule appointments from faxed requests.
• Scan records into patient charts.
• Handle prescription refills via phone and fax; coordinate with providers.

Skills

Initiative & dependability

Team environment

Independent problem solving

Positive attitude toward patients & co

Attention to detail & organization

Verbal & written communication

Job description

Responsibilities:

• Login to the phone system and answer calls through the call queue.
• Handle the caller's request or transfer to the appropriate person.
• Schedule appointments for all providers at all offices with the exception of physical therapy.
• Accurately register new patients in the PM system, which includes entering demographic information and insurance policies.
• Verify insurance policy information is accurate and policy is active.
• Register patients and schedule appointments for requests by fax from outside providers.
• Scan records into patient charts.
• Handle prescription refills received by phone and fax; message provider, send Rx, and notify the patient.
• Enter insurance referrals in the patient's chart.
• Reschedule appointments when providers are out of office, an insurance referral is needed, a service is denied, or there is a credentialing error.
• Properly handle messaged sent in the EHR and fax queue.
• Fax missing orders to imaging facilities or other providers' offices when needed.
• Schedule tests for patients when approved by the provider; create the order, schedule the test, call the facility, call the patient, and fax the order.
• Answer questions about work excuses, coordinate with provider, and fax to the correct employer or patient.
• Look through scheduled appointments for time gaps, incorrect scheduling, or missing documents needed to see the patient.
• Work on assignments with other departments within the practice when needed or assigned by your supervisor.

Required Skills:

• Shows initiative and dependability
• Ability to work in a team environment
• Ability to solve problems independently
• Shows a positive attitude towards patients, callers, coworkers, providers, and administration
• Pays attention to detail, accurately records information, is punctual, and organized
• Good verbal and written communication

Qualifications

Behaviors

Required

Loyal

Shows firm and constant support to a cause

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Goal Completion

Inspired to perform well by the completion of tasks

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Job Security

Inspired to perform well by the knowledge that your job is safe

Peer Recognition

Inspired to perform well by the praise of coworkers

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

2 years:

Customer Service

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.