Phone Operations Administrative Assistant

Brown & Joseph AR Management | an ARMStrong IS Company; Dallas (TX); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan with company matching

Generous paid time off

Weekly pay

Job summary

A leading debt recovery firm in Dallas is seeking a Phone Operations Administrative Assistant for full-time work. The role involves managing various administrative tasks to support the Phone Audit Department. Applicants should possess strong judgment, exceptional communication skills, and proficiency in computer tasks. Compensation ranges from $17 to $20 per hour, along with comprehensive health benefits and a generous paid time off policy. This is an entry-level position, ideal for individuals looking to start a career in the financial solutions industry.

Responsibilities

• Save verification from SFTP, fax, and mail sources.
• Upload information to auditor SFTP folders.
• Attach verification to files in audit systems.
• Generate and send appointment, agent, and compliance letters.
• Manage carrier correspondence regarding reopens, additional time requests, and status updates.

Skills

Strong judgment and critical thinking skills

Proficient in word processing and email communication

Excellent communication and writing skills

Strong computer skills

Ability to multitask and work well in a team environment

Job description

Phone Operations Administrative Assistant

6 days ago Be among the first 25 applicants

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, NEIS, Paragon, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

NEIS, an ARMStrong Receivables Company, is seeking a Phone Operations Administrative Assistant as we continue to grow our team. Phone Operations Administrative Assistants handle various administrative functions to support the Phone Audit Department, ensuring accurate and timely processing of audit-related tasks.

Job Responsibilities

• Save verification from SFTP, fax, and mail sources.
• Upload information to auditor SFTP folders.
• Attach verification to files in audit systems.
• Generate and send appointment, agent, and compliance letters.
• Manage carrier correspondence regarding reopens, additional time requests, and status updates.
• Enter premium basis into audit systems.
• Respond to and manage various shared email inboxes.
• Process policy updates and recalls.
• Write and review non-productive audits.
• Inform auditors and note progress reports of carrier updates.
• Maintain thorough knowledge of all tasks handled by the Admin team.
• Communicate and coordinate with colleagues as necessary.

Qualifications and Requirements

• Strong judgment and critical thinking skills.
• Proficient in word processing and email communication.
• Excellent communication and writing skills.
• Strong computer skills and ability to work in multiple audit systems.
• Ability to multitask and work well in a team environment.

Compensation and Benefits

• Compensation annual range $17 - $20 per hour depending on experience.
• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy
• Weekly pay

We look forward to you joining our team!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing