Phone Interview Specialist — Health Underwriting Intake

ManhattanLife; Houston (TX); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

ManhattanLife in Houston, TX seeks a Medical Intake Specialist to verify applicant health information by phone. This in-office, full-time clerical role supports the Health Underwriting team and does not involve sales calls.

You will handle inbound/outbound calls, log details accurately, and collaborate with agents and underwriters. Ideal candidates have a high school diploma, basic medical terminology knowledge, and proficiency with MS Office and collaboration tools.

Qualifikationen

• High School Graduate or GED.
• Bilingual in Spanish preferred but not required.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication and interpersonal skills with active listening.
• Proficient in Microsoft Office Suite, Microsoft Teams, Webex Teams, and Microsoft SharePoint.
• Willingness to help and learn.
• Background in health or life insurance is a plus.
• Experience in health/medical roles is eligible for underwriting position.

Aufgaben

• Manage inbound and outbound calls to applicants to verify application information.
• Ask guided interview questions to applicants based on the underwriter’s needs.
• Collaborate with agents and underwriting team regarding applications as it pertains to the underwriting process.
• Obtain information and log in all questions with accuracy and in-depth detail.

Kenntnisse

Bilingual in Spanish

Medical Terminology

Verbal & Written Communication

Active Listening

MS Office Suite

Ausbildung

High School Diploma or GED

Tools

Microsoft Office Suite

Microsoft Teams

Webex Teams

Microsoft SharePoint

Jobbeschreibung

ManhattanLife in Houston, TX seeks a Medical Intake Specialist to verify applicant health information by phone. This in-office, full-time clerical role supports the Health Underwriting team and does not involve sales calls.

You will handle inbound/outbound calls, log details accurately, and collaborate with agents and underwriters. Ideal candidates have a high school diploma, basic medical terminology knowledge, and proficiency with MS Office and collaboration tools.