Insurance Underwriting Support Specialist (Phone-Heavy)

Integrity Marketing Group; Clearwater (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Integrity Marketing Group seeks a dedicated customer service representative to support the Underwriting Department. The role is phone-heavy, handling a high call volume to assist agents and applicants with status inquiries and documentation.

You will verify information, draft communications, and process related administrative tasks while maintaining accurate records. Candidates should enjoy phone-based service, possess strong communication skills, and be able to multitask in a fast-paced

Qualifications

• High school diploma or GED equivalent.
• Medical insurance background preferred.
• Strong phone contact handling skills and active listening.

Responsibilities

• Provide prompt, prompt, courteous customer service to underwriters and applicants.
• Answer and document calls from a high-volume call center environment.
• Verify application information via outgoing calls to applicants or agents.
• Prepare letters or messages for amendments, declines, or issues in the portal.
• Process required checks, inputs, and updates to the admin database.
• Perform data entry and support quality control during high-volume periods.

Skills

Phone handling

Active listening

MS Office

Data entry

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Integrity Marketing Group seeks a dedicated customer service representative to support the Underwriting Department. The role is phone-heavy, handling a high call volume to assist agents and applicants with status inquiries and documentation.

You will verify information, draft communications, and process related administrative tasks while maintaining accurate records. Candidates should enjoy phone-based service, possess strong communication skills, and be able to multitask in a fast-paced