Phone-Based Customer Service & Loan Specialist

Security Finance; Madison (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Company paid Health insurance (eployee

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance in Madison, WI is seeking a customer service professional to handle primarily phone-based interactions and support loan processes. You will provide friendly service, manage cash with accuracy, and help improve account activity while following lending regulations.

The role requires reliability, strong communication, and the ability to work evenings and Saturdays depending on location. We offer benefits including health insurance, 401(k) with company match, paid holidays and

Qualifications

• 18 years of age or older.
• Valid driver’s license, acceptable driving record and reliable transportation.
• Ability to pass a criminal background check.
• Collections experience (direct first party collections/skip tracing) preferred.
• Ability to be working on the phone for the majority of the day.
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.

Responsibilities

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Skills

Customer service

Phone communication

Cash handling

Job description

Security Finance in Madison, WI is seeking a customer service professional to handle primarily phone-based interactions and support loan processes. You will provide friendly service, manage cash with accuracy, and help improve account activity while following lending regulations.

The role requires reliability, strong communication, and the ability to work evenings and Saturdays depending on location. We offer benefits including health insurance, 401(k) with company match, paid holidays and