Phone-First Customer Service & Loans Specialist

Security Finance; Cahokia (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance (employee only)

401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance is seeking a customer service representative in Illinois to handle predominantly telephone interactions, ensure accurate cash handling, and drive account growth through effective loan solicitations.

The role emphasizes friendly communication, compliance with lending regulations, and reliable attendance with a Monday–Friday schedule and Saturdays as needed. Equal opportunity employer and benefits are highlighted, including health and retirement programs.

Qualifications

• 18 years of age or older
• Valid driver’s license with reliable transportation
• Ability to pass a criminal background check
• Collections experience (direct first party collections/skip tracing) preferred
• Ability to work on the phone for the majority of the day
• Schedule may vary by location (Mon-Fri until 8 PM and Saturdays)

Responsibilities

• Providing exceptional customer service
• Maintaining office cash with accuracy and security
• Achieving account gain through proven loan judgment and effective customer solicitation
• Ensuring compliance with state and federal lending regulations and Company policies
• Ensuring prompt completion of loan applications
• Ensuring compliance with company record keeping procedures

Skills

Excellent communication

Phone-based customer service

Attention to detail

Reliable transportation

Job description

Security Finance is seeking a customer service representative in Illinois to handle predominantly telephone interactions, ensure accurate cash handling, and drive account growth through effective loan solicitations.

The role emphasizes friendly communication, compliance with lending regulations, and reliable attendance with a Monday–Friday schedule and Saturdays as needed. Equal opportunity employer and benefits are highlighted, including health and retirement programs.