Phone Banking Specialist – Growth, Team & Impact

First National Bank; Eastport (ME); On-site; USD 15,000 - 26,000; Full time

Job summary

First National Bank in Eastport, Maine, is hiring a full-time, in-office Customer Service Associate to join a collaborative team. You’ll provide high-quality service, answer inquiries, and promote bank products while maintaining confidentiality and integrity.

The role offers a pay range of $17–$19 per hour, a bonus plan, time off and benefits, with opportunities for personal growth and development in a community-focused workplace.

Qualifications

• Phone etiquette and Customer service experience preferred
• High school diploma or equivalent
• Computer experience preferred
• Banking experience desirable

Responsibilities

• Provide world class customer service focused on customer retention, sales and service while answering all inquiries, promoting, and selling products and services and resolving customer problems.
• Handle inbound/outbound customer contacts – via phone, Banno conversations/secure messaging, and email.
• Accurately process requests, using computerized systems following bank policies for identification of customers, tracking, gathering information and trouble shooting.
• Provide deposit and loan information regarding the structure and design of bank products including features/benefits, rates, terms, payment applications, balances, and statements.
• Maintain a basic understanding of loan, investments, and merchant products in order to refer customers to appropriate bank personnel to help meet referral goals.
• Complete Argo-Harland Clarke check order/Re-order, Argo- address change/CIF maintenance.
• Cross-sell bank products over the phone to incoming callers.
• Be familiar with electronic services products.
• Exhibit an understanding of common scam and fraud situations and know how to report internally.
• Investigate and correct errors reported by customers, work with management to report unusual account activity.
• Perform additional duties, but not limited to debit card maintenance, stop payments, password resets, travel notes, check orders, disputes, etc.

Skills

Customer service

Phone etiquette

Computer literacy

Education

High school diploma or equivalent

Tools

Banno

Secure messaging

Job description

First National Bank in Eastport, Maine, is hiring a full-time, in-office Customer Service Associate to join a collaborative team. You’ll provide high-quality service, answer inquiries, and promote bank products while maintaining confidentiality and integrity.

The role offers a pay range of $17–$19 per hour, a bonus plan, time off and benefits, with opportunities for personal growth and development in a community-focused workplace.