Customer-Focused Banking Advisor

First National Bank; Bangor (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with match

Insurance benefits

Bonus plan

Paid time off

Tuition support

Paid volunteer hours

Job summary

First National Bank in Bangor, ME, is seeking a full-time teller and customer service associate. You will process customer transactions, promote bank products, and refer clients to the right specialists to meet branch goals.

The role requires accuracy, confidentiality, and a professional, friendly demeanor while assisting customers with deposits, withdrawals, and account inquiries. Training and growth opportunities are available.

Qualifications

• Cash handling experience
• Direct customer service experience
• High School degree or GED
• Sales and computer experience desirable

Responsibilities

• Accurately process customer banking transactions in teller system following bank policies for identification of customers, review of activity and appropriateness of transaction.
• Determine customer needs to effectively sell bank products and services and make appropriate referrals. Meet branch goals for deposit growth, personal and business accounts, and IRAs.
• Exhibit and apply a thorough understanding of account title structures and their resulting impact on account ownership, access to funds, and FDIC insurance coverage.
• Maintain a basic understanding of loan, investment, and merchant products and refer customers to appropriate Bank personnel to help branch meet referral goals.
• Provide loan and deposit information regarding the structure and design of bank products including features/benefits, rates, terms, interest calculations, payment applications, balance, and statement information.
• Investigate and correct errors reported by customers; work with management to report unusual account activity.

Skills

Cash handling

Direct customer service

Sales and computer experience

Education

High School degree or GED

Job description

First National Bank in Bangor, ME, is seeking a full-time teller and customer service associate. You will process customer transactions, promote bank products, and refer clients to the right specialists to meet branch goals.

The role requires accuracy, confidentiality, and a professional, friendly demeanor while assisting customers with deposits, withdrawals, and account inquiries. Training and growth opportunities are available.