Banking Consultant

First National Bank; Bangor (ME); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with match

Insurance benefits

Bonus plan

Paid time off

Tuition support

Paid volunteer hours

Job summary

First National Bank in Bangor, ME, is seeking a full-time teller and customer service associate. You will process customer transactions, promote bank products, and refer clients to the right specialists to meet branch goals.

The role requires accuracy, confidentiality, and a professional, friendly demeanor while assisting customers with deposits, withdrawals, and account inquiries. Training and growth opportunities are available.

Qualifications

• Cash handling experience
• Direct customer service experience
• High School degree or GED
• Sales and computer experience desirable

Responsibilities

• Accurately process customer banking transactions in teller system following bank policies for identification of customers, review of activity and appropriateness of transaction.
• Determine customer needs to effectively sell bank products and services and make appropriate referrals. Meet branch goals for deposit growth, personal and business accounts, and IRAs.
• Exhibit and apply a thorough understanding of account title structures and their resulting impact on account ownership, access to funds, and FDIC insurance coverage.
• Maintain a basic understanding of loan, investment, and merchant products and refer customers to appropriate Bank personnel to help branch meet referral goals.
• Provide loan and deposit information regarding the structure and design of bank products including features/benefits, rates, terms, interest calculations, payment applications, balance, and statement information.
• Investigate and correct errors reported by customers; work with management to report unusual account activity.

Skills

Cash handling

Direct customer service

Sales and computer experience

Education

High School degree or GED

Job description

Description

Whether you're passionate about finance, technology or helping others - a career at First National Bank offers a world of opportunity to grow and succeed. Work collaboratively with a team while having fun and providing product and technical support knowledge to customers. In return, we have a lot to offer. This fulltime position offers competitive pay, time off, 401(k) with match, insurance benefits and a bonus plan. Opportunities for personal growth and professional development, tuition support, paid volunteer hours and more. And yes, a real opportunity to make a difference in the place where you live. We are proud to be on the 2025 & 2026 list of Best Places to Work in Maine.

Fulltime position

Schedule Monday-Friday & Rotating Saturdays

Pay Range: The pay range for this role is $20 per hour, reflecting a good-faith estimate as of the posting date and accounting for the position's responsibilities, level, and location. Actual starting pay will be set at the Bank's discretion and will take into account the candidate's experience, education, skills, certifications, and other relevant factors.

Qualifications:

• Cash handling experience
• Direct customer service experience
• High School degree or GED
• Sales and computer experience desirable

Function:

Provide customers with high quality service by selling bank products and services and/or making appropriate referrals to other bank personnel. Work in a team environment demonstrating enthusiasm, a positive outlook, and a professional manner while maintaining confidentiality. Focused on meeting branch goals.

Duties:

• Accurately process customer banking transactions in teller system following bank policies for identification of customers, review of activity and appropriateness of transaction. Place deposit holds as needed.
• Determine customer needs to effectively sell bank products and services and make appropriate referrals. Meet branch goals for deposit growth, personal and business accounts, and Individual Retirement Accounts (IRAs). Meet enrollment goals for ancillary products.
• Exhibit and apply a thorough understanding of account title structures and their resulting impact on account ownership, access to funds, and FDIC insurance coverage.
• Maintain a basic understanding of loan, investment, and merchant products and refer customers to appropriate Bank personnel to help branch meet referral goals.
• Provide loan and deposit information regarding the structure and design of bank products including features/benefits, rates, terms, interest calculations, payment applications, balance, and statement information.
• Investigate and correct errors reported by customers; work with management to report unusual account activity.
• Open Deposit Accounts.
• Maintain branch's safe deposit box system including new rentals, access to rented boxes, payments, and maintenance.
• Accept requests to wire funds.
• Create necessary forms or submit instructions for account maintenance such as stop payments, holds, AFTs and debit cards.
• Demonstrate an understanding of the impact of federal regulations, including the Bank Secrecy Act (BSA) on daily activities and stay abreast of changes through completion of training classes.
• Exhibits an understanding of common scam and fraud situations and knows how to report internally.
• Has a full understanding to deposit compliance regulations including Regulation CC – deposit holds.

First National Bank is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race/ethnicity, gender, qualified protected veteran, disability status or any other characteristic protected by applicable law. External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.