Phone Banking & Member Support Specialist

S.C. State Credit Union; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K with employer matching

Tuition Reimbursement

Holiday Schedule

Job summary

SC State Credit Union in Columbia, SC, seeks a full-time Customer Service Representative to warmly assist members with inquiries and transactions onsite. You will engage with a diverse member base and contribute to a culture of service excellence.

You’ll stay informed about products and services, resolve issues promptly, and collaborate with teammates to uphold high standards while building lasting member relationships.

Qualifications

• Strong verbal and written communication skills
• Active listening is crucial
• Empathy and rapport-building with members
• Problem-solving abilities to address inquiries

Responsibilities

• Assist members with inquiries and transactions onsite
• Address member needs efficiently and resolve issues promptly
• Engage with members over the phone and in person to deliver personalized service
• Collaborate with team to improve service delivery and maintain standards
• Keep knowledge of products and services up-to-date to provide accurate information and recommendations

Job description

SC State Credit Union in Columbia, SC, seeks a full-time Customer Service Representative to warmly assist members with inquiries and transactions onsite. You will engage with a diverse member base and contribute to a culture of service excellence.

You’ll stay informed about products and services, resolve issues promptly, and collaborate with teammates to uphold high standards while building lasting member relationships.