Phone Banker, Credit Union Customer Service Rep

S.C. State Credit Union; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K with employer matching

Tuition Reimbursement

Holiday Schedule

Job summary

SC State Credit Union in Columbia, SC, seeks a full-time Customer Service Representative to warmly assist members with inquiries and transactions onsite. You will engage with a diverse member base and contribute to a culture of service excellence.

You’ll stay informed about products and services, resolve issues promptly, and collaborate with teammates to uphold high standards while building lasting member relationships.

Qualifications

• Strong verbal and written communication skills
• Active listening is crucial
• Empathy and rapport-building with members
• Problem-solving abilities to address inquiries

Responsibilities

• Assist members with inquiries and transactions onsite
• Address member needs efficiently and resolve issues promptly
• Engage with members over the phone and in person to deliver personalized service
• Collaborate with team to improve service delivery and maintain standards
• Keep knowledge of products and services up-to-date to provide accurate information and recommendations

Job description

Your day as a Customer Service Representative

Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Customer Service Representative. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service. You'll be part of a high-performance culture where excellence and customer-centricity are at the forefront of everything we do. You can enjoy the benefits of working in a supportive environment that values your skills and contributions.

Become a trusted resource for our members and help us foster a community of financial success and accessibility.

As a new Customer Service Representative at SC State Credit Union, your daily expectations will include assisting members with their inquiries and transactions in, ensuring clarity and understanding in every interaction. You will be responsible for addressing member needs efficiently, whether that involves account inquiries, or resolving issues. Engaging with members over the phone, you'll deliver personalized service while maintaining a positive and professional demeanor. You'll also collaborate with team members to enhance service delivery and uphold our standards of excellence. Regularly updating your knowledge of our products and services is essential, allowing you to provide accurate information and recommendations.

Your role will be key in nurturing relationships and fostering customer loyalty, contributing to a member-focused experience at SC State Credit Union.

Requirements for this Customer Service Representative job

To be successful as a Customer Service Representative at SC State Credit Union, several key skills are essential. First, strong verbal and written communication skills will enable you to effectively assist a diverse member base. Active listening is crucial, as it allows you to fully understand member needs and provide tailored solutions. A high level of empathy will help you connect with members, making them feel valued and understood. Additionally, problem-solving abilities are important for addressing inquiries and resolving issues promptly.

You should possess a professional demeanor and adaptability, as you'll be working in a dynamic environment with varying member needs. Lastly, time management and organizational skills will help you efficiently handle multiple tasks while maintaining a focus on delivering exceptional customer service.

Benefits:

• Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule
• And more!