Phonathon Manager

University of La Verne; La Verne (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

The University of La Verne seeks a Phonathon Manager for a seasonal part-time role (20 hours/week, max 5 hours/day) during February–May and September–December. You will oversee call-center productivity and student staff, and help set strategies to reach dollar and donor goals.

You will work with the Director of Leadership and Annual Giving and the Associate Director on recruitment, coaching, and ensuring center upkeep and organized materials and equipment.

Qualifications

• High school diploma and at least one year of leadership or supervisory experience.
• Excellent verbal communication skills and strong work ethic.
• Ability to work evening and weekend hours (phonathon schedule).

Responsibilities

• Manage daily productivity of the call center and student staff.
• Develop and execute strategies to meet donor and dollar goals.
• Support professional development of student fundraisers.
• Maintain phonathon center and organize materials and equipment.
• Collaborate with Director and Associate Director on recruiting, hiring, and coaching.

Skills

Leadership experience

Verbal communication

Work ethic

Evening/weekend hours availability

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Donor Connect (WBT)

Job description

Job Description Summary

This is a seasonal part-time (20 hours per week, no more than 5 hours per day) position for the calling season of February-May and September-December. The Phonathon Manager manages the daily productivity of the call center and the student staff. The Phonathon Manager will help develop and execute strategies to achieve the dollar and donor goals of the call center and the professional development of student fundraisers. The incumbent will also be responsible for maintaining the general upkeep of the phonathon center and keeping materials and equipment organized. This position reports to the Director of Leadership and Annual Giving and will work very closely with the Associate Director of Annual Giving on all aspects of the call center including recruiting, hiring and coaching of student employees.

Job Description Summary

This is a seasonal part-time (20 hours per week, no more than 5 hours per day) position for the calling season of February-May and September-December. The Phonathon Manager manages the daily productivity of the call center and the student staff. The Phonathon Manager will help develop and execute strategies to achieve the dollar and donor goals of the call center and the professional development of student fundraisers. The incumbent will also be responsible for maintaining the general upkeep of the phonathon center and keeping materials and equipment organized. This position reports to the Director of Leadership and Annual Giving and will work very closely with the Associate Director of Annual Giving on all aspects of the call center including recruiting, hiring and coaching of student employees.

Minimum Qualifications

High school diploma. The successful candidate must have one year of leadership or supervisory experience. The successful candidate must have excellent verbal communication skills and a strong work ethic. The ability to work evening and weekend hours is required. Phonathon calling takes place Sunday 2:00 pm-7:00 pm; Monday – Thursday 5:45 pm – 9:00 pm; and Saturday 11:00 am-4:00 pm.

Preferred Qualifications

Bachelor’s degree. Experience with automated calling software such as WBT’s Donor Connect preferred, but not required. Experience in fundraising, telemarketing, marketing, or non-profit philanthropy initiatives preferred.