Call Center Associate

Mds-Communications; Mesa (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid break time

Work from home option

Career advancement

Performance bonuses

Job summary

MDS Communications is hiring Call Center Representatives in Mesa, AZ. The role involves making outbound donor calls, following scripts approved by clients, and meeting fundraising metrics. Training is provided and the work supports charitable causes with opportunities for growth.

Employees can transition to work-from-home after establishing themselves in the call center, with benefits including health coverage after two months and paid time off.

Qualifications

• 1 year or more outbound telemarketing experience or a stable work history
• Basic computer skills are required
• Willingness to learn and persistence are important

Responsibilities

• Handle calls for 4-8 clients per day using predictive dialing.
• Engage donors in a positive, enthusiastic manner with a client-approved script.
• Secure financial gifts and maintain fundraising and productivity metrics.

Skills

Outbound telemarketing

Basic computer skills

Donor engagement

Willingness to learn

Persistence

Tools

Predictive dialing system

Job description

Job DetailsLevel: EntryJob Location: AZ - Mesa, AZ 85210Education Level: Not SpecifiedSalary Range: $16.15 - $17.65 HourlyJob Shift: Any

MDS Communications is looking to hire Call Center Representatives!

Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.

For over 33 years, the nation’s most respected non‑profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.

As an MDS Communication Specialist you will:

• Receive in-depth training.
• Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
• Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Successful applicants will bring:

• 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
• Basic computer skills.
• A commitment and enthusiasm to the charitable and non‑profit causes we represent.
• A willingness to learn.
• Persistence

Benefits of joining MDS:

• $16.15-$17.65 per hour for 40 hours shifts (depending on schedule).
• Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
• Paid break time.
• Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
• Paid time off.
• The opportunity to transition to working from home after you have established yourself in the call center.
• The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.

MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery‑friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.