Phoenix Insurance Client Relations Specialist

Gunther Perdomo; Phoenix (AZ); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Growth potential

Paid time off

Career-building experience

Job summary

Gunther Perdomo - State Farm Agent seeks a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency in Phoenix, AZ.

This full-time role emphasizes customer service, attention to detail, and a proactive approach to answering inquiries about insurance options, policy changes, and billing. The candidate will collaborate with agency team members and engage with the local community to build lasting relationships.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Relationship building

Problem solving

Job description

Gunther Perdomo - State Farm Agent seeks a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency in Phoenix, AZ.

This full-time role emphasizes customer service, attention to detail, and a proactive approach to answering inquiries about insurance options, policy changes, and billing. The candidate will collaborate with agency team members and engage with the local community to build lasting relationships.