Phoenix Client/Desktop/Systems Support Lead (INFO SYS ANL 3 TX)
University of California - Davis
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Benefits offered by this job
Job summary
University of California - Davis is seeking an experienced IT Systems Analyst Lead to head the Desktop Support Team in Davis, CA. You will oversee client and systems support, install and secure servers, and manage incidents while aligning with Campus Cybersecurity guidelines.
The role emphasizes leadership, on-site work, and cross-platform expertise across Windows, Linux, and Mac environments with strong documentation practices.
Qualifications
- This role requires strong customer service in a high-tempo environment, with attention to detail.
- Experience leading technical staff and managing direct reports to complete projects.
- Demonstrated ability to diagnose and resolve complex issues across Windows, Linux, and Mac platforms.
- Experience documenting configurations, incidents, and service requests independently.
- Proficiency with enterprise IT tools and security practices is essential.
Responsibilities
- Lead desktop and IT support activities for campus staff, ensuring reliable service.
- Coordinate special projects and assist with backup assignments as needed.
- Maintain and update web and application services for campus users.
- Provide on-site operations support and act as SME for bioinformatics/UNIX-LINUX tasks.
- Contribute to instructional technology and multimedia database efforts.
Skills
Tools
Job description
#CA-PS Under the supervision of the IT Manager as the lead of the Desktop Support Team, provide a variety of computing technical support and services to Phoenix staff, faculty, and affiliates of the Entomology & Nematology and Plant Pathology departments, and programs within. Implement and maintain security configurations to support Campus Cybersecurity guidelines. Maintain incident and service request management documentation.
9/25/2026 at 11:59pm
- No Minimum Education required.
- Experience providing great Customer Service in a high-tempo busy environment with frequent interruptions. Experience with demonstrating consistent professional high quality performance and attention to detail.
- Experience with learning and applying various technological solutions without formal training, standard operating procedures, documentation or paid enterprise solutions. Consistently maintain complete and accurate system hardware, software licensing, network and work records.
- Experience with leading technical staff and team management involving direct reports to complete projects, deadlines and indirect corrective actions. Experience with consistent high-level proficient work demonstrating the ability as a technical subject matter expertise, providing management with viable solutions and successfully executing them independently and with a team.
- Experience with consistent high-performing on-site work, ability installing, configuring, securing, troubleshooting and managing various server equipment, client hardware, services and applications across Windows, Linux, Mac platforms in a heterogeneous networked and physical environment to include outdoor field installation.
- Work experience to include independently diagnosing and resolving complex issues involving various hardware, networks (various VLANs/Firewalls), Microsoft Active Directory, software conflicts, failures, errors, and incompatibilities in a timely manner with non-warrantied computing hardware.
- Proficient with Bigfix, Infoblox, Microsoft Active Directory, HyperV, Powershell, SCCM, WSUS.
- Demonstrated knowledge and effective application of Departmental, UC, Federal and State: Communication, IT security policies and procedures.
- Proficient with Cloud/Hybrid Cloud hosting technologies like: Office365, Box.com, Azure, AWS, dropbox, various Google Apps, Aggie Video.
- Proficient with a variety of Content Management Systems (CMS) such as: Concrete5, Wordpress, UC Davis SiteFarm, UC Davis Canvas, Kaltura, UC ANR Sitebuider, Plone, and Drupal.
- 50% - Client & Systems Support Lead
- 20% - Special Projects and Backup Assignments
- 10% - Web Application Maintenance, Development & Programming
- 10% - Client & Operations Support Lead
- 5% - Bioinformatics Research and UNIX/LINUX Systems Support Lead/Subject Matter Expertise
- 5% - Instructional Technology Technician and Multimedia Database Curator Lead
The Phoenix Cluster is a large administrative cluster providing administrative and technical support for teaching, research and outreach to the faculty, staff, and students within the departments of Plant Pathology and Entomology & Nematology within the College of Agricultural and Environmental Sciences. This position is part of a team of personnel providing IT support services within Phoenix. This position will work with a diverse staff in Phoenix to provide IT support services necessary to further teaching and research activities.
- Salary or Pay Range: $89,784.00/yr. - $165,160.80/yr.
- Salary Frequency: Annual
- Salary Grade: STEPS
- UC Job Title: INFO SYS ANL 3 TX
- UC Job Code: 005462
- Number of Positions: 1
- Appointment Type: Staff: Career
- Percentage of Time: 100% Fixed
- Shift (Work Schedule): Monday-Friday, 8:00AM-5:00PM
- Location: Davis, CA
- Union Representation: TX-Technical Professionals
- Benefits Eligible: Yes
- This position is 100% on-site
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.
- High quality and low-cost medical plans to choose from to fit your family's needs
- UC pays for dental and vision coverage for you and your family
- Retirement plans for eligible employees including Pension and other Retirement Saving Plans
- Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
- Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
- Lactation Support Program and Family Care discounts and resources
- Employee Well-being resources and programming to support thriving in all aspects of employee's lives
- On-site Employee Assistance Program including access to free mental health services
- Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
- Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
- Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
- Access to free professional development courses and learning opportunities for personal and professional growth
- Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees
- Standing - Frequent 3 to 6 Hours
- Walking - Frequent 3 to 6 Hours
- Sitting - Frequent 3 to 6 Hours
- Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
- Lifting/Carrying 26-50 lbs - Never 0 Hours
- Lifting/Carrying over 50 lbs - Never 0 Hours
- Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
- Pushing/Pulling 26-50 lbs - Never 0 Hours
- Pushing/Pulling over 50 lbs - Never 0 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Twisting - Never 0 Hours
- Climbing (e.g., stairs or ladders) - Never 0 Hours
- Reaching overhead - Never 0 Hours
- Keyboard use/repetitive motion - Occasional Up to 3 Hours
- Chemicals, dust, gases, or fumes - Never 0 Hours
- Loud noise levels - Never 0 Hours
- Marked changes in humidity or temperature - Never 0 Hours
- Microwave/Radiation - Never 0 Hours
- Operating motor vehicles and/or equipment - Never 0 Hours
- Extreme Temperatures - Never 0 Hours
- Uneven Surfaces or Elevations - Never 0 Hours
- Sustained attention and concentration - Frequent 3 to 6 Hours
- Complex problem solving/reasoning - Frequent 3 to 6 Hours
- Ability to organize & prioritize - Frequent 3 to 6 Hours
- Communication skills - Frequent 3 to 6 Hours
- Numerical skills - Occasional Up to 3 Hours
- Constant Interaction - Occasional Up to 3 Hours
- Customer/Patient Contact - Occasional Up to 3 Hours
- Multiple Concurrent Tasks - Frequent 3 to 6 Hours
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Work in various biological and chemical work areas (daily) requiring lab safety training and Personal Protective Equipment. Work at multiple primary office locations and dynamic work schedules as business needs require. To include changing primary workstations several times a day. Ability to adjust work schedule as needed to ensure work tasks are completed. Be able to work on-campus work-site at least ISA 3 80% of the total work hours required even during reduced operations, pandemic or natural disaster as an identified essential employee. Work occasional evenings and weekends for system deployment and maintenance activities, and project priorities.
- This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
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