Systems Analyst II - ITFT Systems Support

University of California- Davis Health; Sacramento (CA); On-site; USD 48,000 - 85,000; Full time

Job summary

UC Davis Health is seeking a skilled IT Facilities Analyst 2 TX to support system clocks, patient education, nurse call, and security-related tech. The role handles daily tickets, analyzes issues, and works with vendors on downtime notices and change management.

The on-site position emphasizes communication and teamwork within a busy hospital setting. Responsibilities include incident response, asset management, documentation, and research on new tech.

Qualifications

• Valid California driver's license and clean driving record.
• High School diploma or equivalent required.
• 2–3 years troubleshooting wired/wireless equipment and related software.
• 2+ years applying security controls to software/hardware.
• 2+ years installing software and repairing moderately complex tech.
• Experience working independently and in a team.
• Self-motivated with ability to meet deadlines.
• Strong problem-solving and incident response skills.
• Ability to learn quickly and adapt to changes.

Responsibilities

• IT Facilities Technologies support and incident handling.
• Inventory/asset management for related systems.
• Emergency response and customer service duties.
• Project management and documentation tasks.
• Research, evaluation, and testing of new technologies.
• Uphold safety, ethics, and professional standards.

Skills

Driver's license

High School diploma

Troubleshooting wireless/wired gear

Security controls

Software installation

Teamwork

Self-motivation

Problem solving

Learning ability

Incident response

Education

High School degree

Tools

AutoCAD

Word

Excel

PowerPoint

Visio

Job description

Job ID: 88790

Location: Sacramento

Full/Part Time: Full Time

Job Summary

This position reports to the IT Facilities Supervisor and provides day to day support of System Clocks, Televisions and distribution infrastructure, Patient Education, Qmatic, Surveillance Systems, Card Access, Building Security Alarms, Nurse Call, Vocera, Telesitter and Physical Patient Security Systems. This position will be responsible for working daily incident tickets and new service requests; providing technical analysis and troubleshooting skills to resolve issues. This position will exercise initiative, originality, and judgment in applying established principles and practices to new and unusual problems. Incumbent will be responsible to support senior technicians for one or more of the following functions and/or activities related to the Clinical/Business operation process redesign: analyzing and implementing specific processes for these Communications Systems; setting up the software configuration; and supporting the Communication Systems users. This position is responsible for the equipment and Inventory control for these Systems and related hardware throughout UCDHS. Position requires excellent communication skills and the ability to work with vendors on a regular basis regarding open issues, downtime notifications, change management technology advancement opportunities, etc.

Apply By Date

9/26/2026 by 11:59pm

Minimum Qualifications

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• High School degree or equivalent experience/training
• 2 to 3 years experience troubleshooting and configuring wired and wireless communication equipment and related computer equipment, including application and operating systems software.
• 2 + years demonstrating the skills to apply security controls to computer software and hardware.
• 2 + years demonstrating the ability to install software and troubleshoot and repair moderately complex problems these technologies.
• Experience working both independently and in a team-oriented, collaborative environment.
• Self-motivated and works independently and part of a team.
• Demonstrates problem-solving skills.
• Able to learn effectively and meet deadlines.
• Advanced knowledge of incident response procedures

Preferred Qualifications

• Experience reading and understanding plans and construction documents to interpret customers' needs and determine if these specifications are within system parameters. Provide alternatives as situations develop.
• Demonstrate knowledge of System Clocks, Televisions and distribution infrastructure, Patient Education, Qmatic, Surveillance Systems, Card Access, Building Security Alarms, Nurse Call, Telesitter and Physical Patient Security Systems. Knowledge of AutoCAD, Word, Excel, PowerPoint and Visio.
• Knowledge of NFPA and building codes related to the technologies supported
• Knowledge of technical standards in reference to telecommunications specifications and FCC regulations.
• Knowledge of the design, development and application of technology and systems to meet business needs
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance
• Ability to effectively understand complex networks; to manage administrative, clinical and fiscal information; and to comprehend such information to make timely and correct decisions.
• Ability to elicit cooperation from a wide variety of sources, including upper management, customers and other departments.
• Ability to effectively prioritize and execute tasks in a high pressure environment.

Key Responsibilities

• 45% - IT Facilities Technologies
• 10% - Inventory & Asset management
• 10% - Emergency Response & Customer Service
• 10% - Project Management & Documentation
• 10% - Technologies Research New and Evaluation
• 10% - Safety & Work Ethics
• 5% - Other

Department Overview

IT Facilities Technologies is responsible for the repair, installation, and maintenance of the following technologies: system clocks, televisions and distribution infrastructure, patient education systems, Qmatic, surveillance systems, card access, building security alarms, nurse call systems, Vocera, Telesitter, and physical patient security systems. These systems are located throughout the greater UC Health campus, including the main hospital and off-site clinics.

POSITION INFORMATION

• Salary or Pay Range: $35.00 - $62.45
• Salary Frequency: Hourly
• Salary Grade: 274
• UC Job Title: INFO SYS ANL 2 TX
• UC Job Code: 005461
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Tuesday-Saturday, 10:00pm - 6:30am
• Location: Davis Tower (HSP070)
• Union Representation: TX-Technical Professionals
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave , Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Occasional Up to 3 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling 26-50 lbs - Frequent 3 to 6 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Frequent 3 to 6 Hours
• Squatting/Kneeling - Frequent 3 to 6 Hours
• Twisting - Frequent 3 to 6 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Frequent 3 to 6 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Frequent 3 to 6 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must participate in after hours on-call rotation

Special Requirements

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks