Phlebotomy Training Coordinator

Emerson Health; Concord (MA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Opportunities for professional growth

Supportive laboratory leadership team

Job summary

Emerson Health in Concord, Massachusetts, is looking for a Phlebotomy Training Coordinator to lead and develop phlebotomy staff training across laboratory and clinical areas. This full-time position involves onboarding new phlebotomists, managing individualized training plans, and supporting various departmental needs.

The ideal candidate will have 2+ years of phlebotomy experience, excellent teaching skills, and the ability to foster staff development. Join us to make a meaningful impact on patient care and operational improvement.

Qualifications

• Minimum of 2 years of phlebotomy experience required.
• Previous training, teaching, or precepting experience preferred.
• Phlebotomy certification preferred.

Responsibilities

• Train and onboard new phlebotomists across various settings.
• Monitor trainee progress and provide ongoing coaching.
• Coordinate hands-on training and develop training materials.
• Assist with daily phlebotomy operations and staffing coordination.

Skills

Phlebotomy expertise

Teaching and coaching abilities

Customer service skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Phlebotomy training program

Tools

Word

Excel

PowerPoint

Outlook

Job description

Job Summary

Take the next step in your career by combining your phlebotomy expertise with leadership and training. Reporting to the Client Service Manager, the Phlebotomy Training Coordinator plays a key role in onboarding, training, and supporting phlebotomy staff across the laboratory and clinical areas.

Schedule

Schedule: Full Time

Pay Range: $24.00 - $26.00 / Hourly

Shift: Evening shift (12pm-8:30pm)

What You’ll Do

Training & Development

• Train and onboard new phlebotomists across laboratory services, physician offices, and clinical departments
• Develop and manage individualized training schedules and structured onboarding plans
• Coordinate hands‑on training in outpatient settings, inpatient units, and the Emergency Department
• Partner with laboratory leadership and the LIS Manager to support training in laboratory systems, blood bank, and department rotations
• Develop and maintain training manuals, syllabi, and competency checklists aligned with current protocols

Competency & Performance Monitoring

• Monitor trainee progress and provide ongoing coaching and feedback
• Conduct weekly check‑ins with trainers and trainees to support development
• Maintain competency documentation and ensure all training requirements are completed
• Identify performance gaps, coordinate retraining, and assess readiness for independent work and role progression
• Evaluate professional conduct and adherence to laboratory standards

Communication & Collaboration

• Communicate trainee progress, performance concerns, and training outcomes to the Client Service Manager
• Collaborate with laboratory supervisors to ensure consistent training practices and protocol compliance
• Lead Q&A sessions and provide guidance to resolve training or workflow challenges

Training Program Management

• Coordinate training for new phlebotomy products, procedures, and system updates
• Develop and publish training schedules for internal staff and external locations
• Maintain accurate training records, sign‑off documentation, and employee training files
• Support development of future trainers within the team

Operations & Workflow Support

• Assist with daily phlebotomy operations, staffing coordination, and workflow prioritization
• Help organize coverage across inpatient, outpatient, and emergency department needs
• Identify service or workflow issues and collaborate on staffing or process adjustments
• Provide input for staff performance evaluations
• Partner with leadership to identify and implement process improvements related to patient care and service delivery

Professional Development & Compliance

• Stay current with best practices in laboratory medicine and phlebotomy
• Maintain proficiency in laboratory systems and computer applications
• Participate in department meetings, trainings, and continuing education
• Review and adhere to all laboratory policies, procedures, and compliance standards

Minimum Qualifications

Education

• High school diploma or equivalent preferred
• Completion of a phlebotomy training program preferred

Experience

• Minimum of 2 years of phlebotomy experience required
• Previous training, teaching, or precepting experience preferred

Licensure/Certification

• Phlebotomy certification preferred

Key Skills & Competencies

• Strong phlebotomy and venipuncture skills
• Effective teaching, coaching, and instructional abilities
• Excellent customer service and patient interaction skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast‑paced healthcare environment
• Proficiency in computer applications (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and comply with HIPAA standards
• Ability to read, write, and communicate effectively in English

Why Join Us?

• Step into a leadership role with direct impact on staff development and patient care
• Collaborate with a supportive and experienced laboratory leadership team
• Help shape training programs and improve clinical operations
• Opportunities for continued professional growth and advancement