Phlebotomy Training Coordinator

Emerson Hospital; Concord (MA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Emerson Hospital in Concord, MA, seeks a Phlebotomy Training Coordinator to lead onboarding and training for phlebotomy staff across laboratory and clinical areas. You will ensure adherence to protocols, maintain training materials, and support daily phlebotomy operations.

You will guide new hires, track competency, and collaborate with laboratory leadership to maintain high-quality patient care, staff readiness, and efficient workflows in inpatient, outpatient, and ED settings.

Qualifications

• Onboarding and training phlebotomy staff across departments.

Responsibilities

• Train and onboard new phlebotomists across laboratory services and clinical departments.
• Develop and manage individualized training schedules and onboarding plans.
• Coordinate hands-on training in outpatient settings, inpatient units, and ED.
• Collaborate with leadership to support training in systems and workflows.
• Develop and maintain training materials and competency checklists.
• Monitor progress and provide ongoing coaching to trainees.
• Maintain training records and sign-off documents.
• Identify performance gaps and coordinate retraining as needed.
• Lead training QA sessions and resolve workflow challenges.
• Support development of future trainers within the team.

Skills

Phlebotomy

Teaching/Training

Customer service

Communication

Multitasking

Microsoft Office

HIPAA compliance

English proficiency

Education

High school diploma or equivalent

Phlebotomy training program

Tools

MS Office (Word/Excel)

Job description

Phlebotomy Training Coordinator

Schedule: Full Time

Pay Range: $23.15 - $31.97 / Hourly

Shift: Evening shift

Hours: 12pm-8:30pm

About this role

$5,000 sign on bonus

Job Summary

Take the next step in your career by combining your phlebotomy expertise with leadership and training. Reporting to the Associate Client Service Manager and Phlebotomy Supervisor, the Phlebotomy Lead plays a key role in onboarding, training, and supporting phlebotomy staff across the laboratory and clinical areas.

In this role, you will guide new hires to ensure they follow proper laboratory protocols and procedures, maintain training materials, and support daily phlebotomy operations. You'll collaborate closely with laboratory leadership to ensure high-quality patient care, staff competency, and efficient workflow across inpatient, outpatient, and emergency department settings.

What You'll Do

Training & Development

• Train and onboard new phlebotomists across laboratory services, physician offices, and clinical departments
• Develop and manage individualized training schedules and structured onboarding plans
• Coordinate hands‑on training in outpatient settings, inpatient units, and the Emergency Department
• Partner with laboratory leadership and the LIS Manager to support training in laboratory systems, blood bank, and department rotations
• Develop and maintain training manuals, syllabi, and competency checklists aligned with current protocols

Competency & Performance Monitoring

• Monitor trainee progress and provide ongoing coaching and feedback
• Conduct weekly check-ins with trainers and trainees to support development
• Maintain competency documentation and ensure all training requirements are completed
• Identify performance gaps, coordinate retraining, and assess readiness for independent work and role progression
• Evaluate professional conduct and adherence to laboratory standards

Communication & Collaboration

• Communicate trainee progress, performance concerns, and training outcomes to the Client Service Manager
• Collaborate with laboratory supervisors to ensure consistent training practices and protocol compliance
• Lead Q&A sessions and provide guidance to resolve training or workflow challenges

Training Program Management

• Coordinate training for new phlebotomy products, procedures, and system updates
• Develop and publish training schedules for internal staff and external locations
• Maintain accurate training records, sign-off documentation, and employee training files
• Support development of future trainers within the team

Operations & Workflow Support

• Assist with daily phlebotomy operations, staffing coordination, and workflow prioritization
• Help organize coverage across inpatient, outpatient, and emergency department needs
• Identify service or workflow issues and collaborate on staffing or process adjustments
• Provide input for staff performance evaluations
• Partner with leadership to identify and implement process improvements related to patient care and service delivery

Professional Development & Compliance

• Stay current with best practices in laboratory medicine and phlebotomy
• Maintain proficiency in laboratory systems and computer applications
• Participate in department meetings, trainings, and continuing education
• Review and adhere to all laboratory policies, procedures, and compliance standards

Minimum Qualifications

Education

• High school diploma or equivalent preferred
• Completion of a phlebotomy training program preferred

Experience

• Minimum of 2 years of phlebotomy experience required
• Previous training, teaching, or precepting experience preferred

Licensure/Certification

• Phlebotomy certification preferred

Key Skills & Competencies

• Strong phlebotomy and venipuncture skills
• Effective teaching, coaching, and instructional abilities
• Excellent customer service and patient interaction skills
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced healthcare environment
• Proficiency in computer applications (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills and attention to detail
• Ability to maintain confidentiality and comply with HIPAA standards
• Ability to read, write, and communicate effectively in English

Why Join Us?

• Step into a leadership role with direct impact on staff development and patient care
• Collaborate with a supportive and experienced laboratory leadership team
• Help shape training programs and improve clinical operations
• Opportunities for continued professional growth and advancement