Phlebotomist - Laboratory

Dartmouth Health; New London (NH); On-site; USD 37,000 - 58,000; Full time

Job summary

Dartmouth Health is seeking a Phlebotomy Technician to perform venipunctures and specimen collection for patients of all ages, entering orders in the laboratory information system and guiding patients on proper collection procedures.

The role includes processing specimens for in-house and reference lab testing, assisting with clerical tasks, and supporting lab staff. A high school diploma and phlebotomy training are required; ASCP and BLS certifications are valued.

Qualifications

• High School graduate or equivalent required.
• Phlebotomy or Medical Assistant certificate preferred; ASCP preferred.
• BLS certification within 3 months of hire.
• Ability to work independently and meet deadlines.
• Excellent communication and interpersonal skills.

Responsibilities

• Perform venipunctures and skin punctures for all ages.
• Enter or retrieve test orders in LIS and instruct patients on specimen collection.
• Process specimens for in-house and reference lab testing.
• Assist with clerical tasks and result printing/faxing.
• Prioritize STAT orders and routine specimens.
• Train new phlebotomists/aides as assigned.
• Ensure proper labeling and positive patient identification.

Skills

Phlebotomy skills

Patient communication

Independent worker

Multi-tasking

Detail orientation

Computer skills

ASCP preferred

Education

High School diploma or equivalent

Phlebotomy or Medical Assistant certificate

ASCP certification preferred

BLS certification

Tools

Laboratory information system (LIS)

Hospital information system (HIS)

IATA packing knowledge

Job description

OFFERING A $2500 SIGN ON BONUS!

Perform venipunctures and skin punctures competently and expediently from patients of all ages; enters or retrieves test orders in the laboratory information system; instructs patients on how to properly collect urine and other specimens; processes specimens for testing in-house and for reference lab testing. Other responsibilities include phone calls, result query, printing/faxing, and assist with other laboratory related duties as assigned.

Phlebotomy

• Understands process to identify test requirements.
• Uses laboratory information system for test ordering.
• Verifies information and tests ordered via the information system against requisitions, and clarifies questions with provider's offices or nursing departments when necessary.
• Has working knowledge of standing order process.
• Adjusts approach to patients and families in accordance with age group.
• Consistently draws blood competently and expediently with as little patient discomfort as possible.
• Maintains knowledge of specific specimen requirements, and follows the correct order of draw based on tube type and special handling of tests. Utilizes proper resources for obtaining specimen requirement information.
• Is able to obtain blood samples from patients of all ages whether outpatient or inpatient.
• Supports and reassures patients during procedures.
• Follows lab procedure for patient identification and labels samples accurately.
• Uses a combination of verbal communication with inpatients along with the mobile laboratory information system barcode device, to retrieve orders and print labels at the patient bedside, ensures positive patient identification.
• Prioritizes STAT orders, scheduled orders, and outpatients.
• Accurately and expediently processes specimens delivered to the lab.
• Assists in training new phlebotomists/aides, as assigned by Supervisor or Director.

Lab Aide

• Assists Medical Technologists as necessary.
• Knows how to print patient demographic sheets to send to reference lab when required.
• Processes specimens for reference labs.
• Understands the different tubes and labeling requirements for each reference lab.
• Knows how to complete paperwork for each reference lab.
• Knows how to determine specimen requirements for tests sent to each reference lab.
• Bags and stores specimens at appropriate temperatures for reference lab tests.
• Has specimens ready for courier pickup at scheduled times.
• Maintains training for IATA Specimen packaging and shipping.

Clerical / Administrative

• Completes and processes a variety of forms. Obtains pre-authorizations and patient signatures.
• Answers phone calls professionally and politely.
• Knows how to place calls on hold and transfer calls as necessary.
• Understands when to answer questions and when to refer callers to a technologist or supervisor.
• Uses laboratory information system for result query and report printing.
• Knows how to use the hospital information system to fax results.
• Ensures blood drawing stations are clean and well stocked.
• Understands which patient services are to be charged venipuncture charge.
• Reviews requisitions for order entry accuracy, following established protocol.

Safety, Quality Control & Compliance

• Adheres to current documentation standards and policies.
• Releases results only to authorized individuals.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Follows standard precautions at all times.
• Discards sharps into a rigid sharps container.
• Uses personal protective equipment appropriately and when needed.
• High School graduate or equivalent required.
• 12-18 months medical/technical experience desired.
• Phlebotomy or Medical Assistant certificate preferred; (ASCP preferred)
• BLS Certification (obtained within 3 months of hire.)
• Prior phlebotomy experience or completion of approved phlebotomy program required
• Ability to work independently.
• Ability to adhere to deadlines and manage changing volumes.
• Strong computer ability desired.
• Excellent communication and interpersonal skills required.
• Proven experience working with the public.
• applicant must be honest, dependable, able to multi-task, and be detail oriented.