Laboratory Support Specialist Certified

Boston Medical Center (BMC); Boston (MA); On-site; USD 34,000 - 45,000; Full time

Job summary

Boston Medical Center (BMC) is seeking a Phlebotomy Technician II to provide quality, patient-centered laboratory services including registration, specimen collection, processing, and related duties. The role involves performing venipuncture, confirming patient identity, preparing specimens, and ensuring proper labeling and transport within the lab.

The position is full-time with Tuesday-Saturday overnight shifts and rotating holidays.

Qualifications

• High School Diploma or GED required.
• Phlebotomy Certification or seven years of experience required.
• One year of Phlebotomy or specimen processing experience preferred.

Responsibilities

• Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens.
• Positively identifies all patients according to laboratory policies and procedures.
• Receives and prepares laboratory specimens prior to laboratory analysis and testing.
• Centrifuges and aliquots specimens and follows all handling instructions.

Skills

Excellent English communication

Laboratory information systems

Registration systems EPIC

Phlebotomy experience

Education

High School Diploma or GED

Tools

Sunquest LIS

EPIC

Microsoft Office

Job description

Position Summary

Responsible for providing quality, customer-oriented laboratory services including registration, specimen collection, specimen processing, and other related duties. Performs venipuncture on patients. Maintains necessary equipment and supplies. Communicates effectively to all levels of laboratory staff and external contacts, and acts as a resource for phlebotomy technicians.

Position Phlebotomy Technician II

Department Phlebotomy Inpatient

Schedule Full-Time (Tuesday-Saturday, Overnights, Rotating Holidays)

Essential Responsibilities / Duties

• Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens, blood cultures, pediatric and neonatal specimens.
• Positively identifies all patients according to laboratory policies and procedures. Verifies identification of specimens and labels specimens according to laboratory policies and procedures.
• Receives and prepares laboratory specimens prior to laboratory analysis and testing, including study specimens, random and 24 hour urines, and send-out specimens.
• Centrifuges and aliquots specimens, and follows all special handling instructions according to laboratory policies and procedures.
• Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens. Routes and distributes specimens to appropriate lab sections within specific time frames. Assists in the pickup and delivery of specimens as needed.
• Prepares all workstations with essential supplies.
• Monitors and records daily temperatures and performs scheduled maintenance of equipment as needed.
• Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor.
• Utilizes technical training and acquires in-depth knowledge of the LIS and its functions.
• Performs order/entry, inquiry, crediting, and other basic LIS functions in the laboratory information system according to policies and procedures.
• Performs patient registration functions in EPIC registration system, including patient demographic updates, insurance validation and eligibility checks, and assigning of medical record numbers.
• Answers the telephone and pager according to department policy and procedure.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
• Manages time appropriately and meets BMC standards for attendance and punctuality.
• Attends department meetings, delivers reports in a timely fashion and documents activities related to quality improvement as assigned.
• Assists in training new lab support technicians and phlebotomy students.
• Completes all laboratory and hospital safety, compliance, and competency training as assigned. Follows established hospital infection control and safety procedures.
• Performs special procedures as requested by supervisors, assistants, and specialists.
• Works with the technical and assistant supervisors to update inventories, orders, and maintain supplies as needed
• Assists supervisors with writing training programs, standard operating procedures, and establishing competencies. Assists in training new phlebotomists and phlebotomy students.
• Participates in quality improvement (QI) activities according to Laboratory policies and procedures. Offers input for performance improvement and participates in validating the effectiveness of implemented solutions.
• Recognizes and resolves technical and non-technical problems in the laboratory. Anticipates problems to circumvent customer dissatisfaction. Obtains help in problem-resolution as appropriate. Records information on the problem log and reports all issues to supervisory staff.
• Adapts to changes in the departmental needs including, but not limited to, offering assistance to other team members, adjusting assignments, and fostering teamwork.
• Performs special procedures as requested by supervisors, assistants, and specialists.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.

Education

High School Diploma or GED.

JOB Requirements

High School Diploma or GED.

Certificates, Licenses, Registrations Required

Phlebotomy Certification or seven years of experience is required.

Experience

One year of Phlebotomy, and/or specimen processing experience required as applicable.

Knowledge And Skills

• Excellent English communication skills (oral and written) and interpersonal skills are required to communicate effectively with internal and external contacts in a courteous and customer service manner.
• Demonstrates technical competency using hospital computer systems such as Microsoft Office, patient registration systems (e.g. EPIC), and Laboratory Information Systems (e.g. Sunquest).
• Excellent analytical and critical thinking skills; strong attention to detail, organizational ability and follow-through.
• Must be able to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities.

Compensation Range

$25.58- $33.09

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans