Phlebotomy/Pathology Coordinator

Trinity Health MI; Grand Rapids (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Trinity Health MI in Grand Rapids, MI is seeking a Phlebotomy Services Coordinator to coordinate staffing for Specimen Control areas including inpatient, outpatient and outreach phlebotomy and registration.

The role leads and triages inpatient and traveling phlebotomy services, troubleshoots lab needs, and coaches staff to meet departmental metrics while ensuring accurate specimen handling and timely processing.

Qualifications

• Minimum: High school diploma or equivalent.
• Preferred: Phlebotomy Training or Phlebotomy Technical School.
• ASCP certification (or other accrediting agency) within 3 months of hire.
• Six months of phlebotomy experience.
• Previous leadership experience preferred.

Responsibilities

• Triage and staff inpatient and outreach phlebotomy services.
• Coordinate specimen collection in Specimen Control areas.
• Coach staff to meet department metrics and work standards.
• Review reports for quality and support problem solving.
• Perform daily monitoring of specimen flow and turnaround times.
• Lead department leadership activities and staff huddles.

Skills

Communication

Interpersonal skills

Clerical skills

Customer service

Critical thinking

Education

High school diploma

Phlebotomy training

Job description

Summary

Coordinates staffing for Specimen Control areas, namely inpatient, outpatient and outreach facility phlebotomy and registration. Leads and triages inpatient and traveling phlebotomy services. Troubleshoots lab-related needs from inpatient caregivers and staff at outpatient health parks. Ensures all inpatient and outpatient specimens are accounted for and processed appropriately. Reviews multiple reports for quality. Coaches staff to adhere to departmental metrics and work standards.

Employment Type

Full time

Shift

Evening Shift

Description

Summary Coordinates staffing for Specimen Control areas, namely inpatient, outpatient and outreach facility phlebotomy and registration. Leads and triages inpatient and traveling phlebotomy services. Troubleshoots lab-related needs from inpatient caregivers and staff at outpatient health parks. Ensures all inpatient and outpatient specimens are accounted for and processed appropriately. Reviews multiple reports for quality. Coaches staff to adhere to departmental metrics and work standards.

Qualifications

Education

Minimum: High school diploma, or equivalent.

Preferred: Phlebotomy Training or Phlebotomy Technical School.

Credentials/Licensure

Minimum: ASCP certification for Phlebotomy (or other accrediting agency) to be obtained within 3 months of hire.

Related Experience

Minimum: Six months of phlebotomy experience.

Preferred: Previous experience in a leadership role.

Skills

Other Knowledge, Skills and Abilities

Minimum: Strong communication, interpersonal and clerical skills. Strong customer service skills. Strong critical thinking skills. Able to access situations, consider alternatives and respond with appropriate action

Computer Competency

Familiarity with standard desktop and windows based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.

Physical/Mental

Minimum: Sitting for long periods of time; mobile; bending, stooping and reaching above head and lifting and carrying as part of daily responsibilities. Keyboard, repetitive tasks of typing and phone use.

Essential Functions

Must be competent in all areas of Specimen Control: Outpatient, Inpatient and offsite facility draws

• Performs triage to sort inpatient phlebotomy blood draw patients, ensuring that Routine, Timed, Stat and ASAP draws are collected in a timely manner.
• Assigns lab staff roles, troubleshoots, and handles atypical situations offline to facilitate a smooth and timely specimen collection process.
• Serves as a resource to colleagues on questions and concerns relating to testing and functions.
• Responds to inquiries related to lab services.
• Prepares, packages and appropriately routes specimens for testing, observing biohazard regulations.
• Monitors test result turnaround times to ensure timely delivery to physicians.
• Manually reports non-automated lab results.
• Manually charges patient accounts for non-automated tests.
• Runs daily reports to track and account for specimens.
• Communicates with other shifts regarding passing of work; conducts daily staff huddles and quality control checks.
• Monitors and shifts staff to maximize resources and cover staff shortages.
• Observes and audits staff to ensure adherence to work standards; provides coaching as needed.
• Tracks and documents performance metrics for leadership review.
• Maintains communication with test labs to troubleshoot issues and minimize delays.
• Attends regular department leadership meetings.
• Acts as a professional role model to staff.
• Continuously seeks ways to improve lab processes and reduce waste.
• Performs other related duties as assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.