Phlebotomy Technician

Socket.dev; Baltimore (MD); On-site; USD 22,000 - 36,000; Full time

Job summary

Mercy is seeking a Phlebotomy Technician to provide timely specimen collection and essential laboratory support. The role emphasizes patient-centered care, compassion, and professional conduct in a fast-paced setting.

Responsibilities include accurate communication, workload prioritization, sample handling across pre-analytical to post-analytical stages, and collaboration with physicians and nurses. EPIC experience is used daily, with ongoing education and potential off-site collection duties.

Qualifications

• Knowledge of venipuncture and TB placement.
• Familiarity with phlebotomy workflow and lab procedures.
• Strong customer service and communication skills.

Responsibilities

• Communicate timely, accurate information to patients and families.
• Prioritize workload to ensure timely specimen collection.
• Identify patients and samples during testing phases.
• Perform specimen collection and skin tests with care and compassion.
• Use EPIC to access and enter information.
• Educate and train new staff and students.
• Maintain lab cleanliness and organize supplies.
• Seek process improvements and participate in off-site collections as needed.

Skills

Venipuncture

Patient care

Detail oriented

Communication

Multi-tasking

Education

High School Diploma or equivalent

Phlebotomy program graduate preferred

Tools

EPIC

Job description

Work Shift

Day

Scheduled Weekly Hours

40

Summary

This position supports Mercy's philosophy of patient centered care by providing timely and accurate specimen collection and other laboratory support functions. The Phlebotomy Technician exhibits compassion towards our patients, provides outstanding customer service, and demonstrates professional behavior.

Job Description

Job Duties

• Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at handoffs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information to allow for the best possible patient outcome
• Prioritizes workload to ensure timely collection of patient samples
• Properly identifies patients and samples during the pre‑analytical, analytical, and post‑analytical phases of testing
• Perform specimen collection, including phlebotomy and skin tests, with skill and compassion
• Follows laboratory procedures for specimen collection and all other duties
• Uses laboratory information system (EPIC) to access and enter information
• Communicates effectively and professionally with physicians, nurses, other medical personnel, patients, and families
• Assists with education and training new staff and students
• Maintains laboratory with general cleaning, stocking, and upkeep
• Fulfill clinic supply orders and transfer to receiving dock for delivery
• Maintains and improves skills by participating in at least one continuing education activity annually
• Actively seeks and identifies opportunities for process improvement
• Participates in off‑site collections and rotates to lab locations outside the hospital as required
• Areas trained and maintained competency: Inpatient Floors and Emergency Department.
• Follows Mercy's safety guidelines, carries out job‑specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Knowledge of specimen collection procedures, including venipuncture, capillary collection, and TB placement
• Knowledge of different patient populations and their needs, including neonatal, pediatric, geriatric, and trauma
• Ability to work quickly and efficiently under pressure without sacrificing quality
• Ability to multi‑task, prioritize, and work with interruptions
• Skills to use the laboratory information system (EPIC)
• Ability to be detail‑oriented
• Ability to complete appropriate documentation and paperwork clearly and completely
• Exhibits outstanding customer service to patients, families and colleagues.

Professional Experience

• Experience preferred but not required.

Education

• High School Diploma or equivalent preferred.
• Preferred: Graduate of a phlebotomy training program or medical assisting program.

Licensure, Certification, Registration

One of the following certifications preferred:

• American Society for Clinical Pathology (ASCP), PBT (ASCP)
• American Medical Technologists (AMT, RPT (AMT)
• National Healthcareer Association (NHA), CPT (NHA)

Physical Requirements

Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal‑opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.