Lead Phlebotomy Technician

Mercycare Service Corporation; Cedar Rapids (IA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Up to $2,000 sign-on bonus

Strong career development opportunities

Job summary

A community health organization in Cedar Rapids is seeking a Lead Phlebotomy Technician. This position supports patient-centered care by ensuring accurate specimen collection and providing oversight to the Phlebotomy Department. The role entails training staff, maintaining technical competencies, and ensuring effective communication. Applicants should have two years of experience, preferably in phlebotomy, and strong interpersonal skills are essential. An inclusive work environment is prioritized, valuing diversity in all forms.

Qualifications

• Two years of experience in a similar role required.
• Strong communication and interpersonal skills necessary.
• Experience with various patient populations is valuable.

Responsibilities

• Provide timely and accurate specimen collection.
• Communicate effectively with patients and medical personnel.
• Educate and train staff and students on procedures.

Skills

Specimen collection procedures

Strong communication skills

Ability to work under pressure

Detail-oriented

Customer service

Education

High School Diploma or equivalent

Graduated from phlebotomy or medical assisting program

Tools

EPIC laboratory information system

Job description

Lead Phlebotomy Technician page is loaded## Lead Phlebotomy Technicianlocations: Mercy Medical Centertime type: Full timeposted on: Posted Todayjob requisition id: JR103956**External applicants are eligible for an up to $2,000 sign on bonus!!****Work Shift**Day**Scheduled Weekly Hours**40**Summary**This position supports Mercy's philosophy of patient centered care by providing timely and accurate specimen collection and other laboratory support functions. The Phlebotomy Technician exhibits compassion towards our patients, provides outstanding customer service, and demonstrates professional behavior. The Lead Phlebotomy Technician provides daily support and limited oversight to the Phlebotomy Department.**Job Description*** **Job Duties** + Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at handoffs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information to allow for the best possible patient outcome + Prioritizes workload to ensure timely collection of patient samples + Properly identifies patients and samples during the pre-analytical, analytical, and post-analytical phases of testing + Maintains technical competencies as outlined in staff level job descriptions by performing specimen collection, including phlebotomy, respiratory swabs, urines, stools, and skin tests, with skill and compassion + Follows laboratory procedures for specimen collection, order entry, specimen receiving, call center and all other duties + Accesses lab information system (EPIC) to perform ordering, specimen collection, sample labeling, specimen receiving, test cancellation, test add-on, archiving and storage + Monitors the pneumatic tubes system, receives specimens into the laboratory and delivers to proper locations + Utilizes automated specimen track and troubleshoots instrument errors + Answers incoming phone calls and places outgoing phone calls in a timely manner using proper phone etiquette + Acts as a resource for laboratory medicine information to providers and others + Reviews information in the laboratory information system (EPIC) for deficiencies and resolves discrepancies + Scan documents into the laboratory information system (EPIC) and maintain records appropriately + Communicates effectively and professionally with physicians, nurses, other medical personnel, patients, and families + Educates and trains all staff and students, to include maintaining training documents, completing review and sign off of new staff. + Assists in validating the laboratory information system to ensure that the optimal process is being trained, followed and audited. + Maintains laboratory and/or outpatient area with general cleaning, stocking, and upkeep + Ensures proper usage and inventory of department supplies + Provides input for hiring, training, performance evaluations and corrective action + Assists with appropriate daily scheduling and responsible for facilitating breaks + Role models and teaches outstanding customer service for patients, families and colleagues. + Provides limited leadership responsibilities, including behavior monitoring and correction. + Fulfill clinic supply orders and transfer to receiving dock for delivery + Maintains and improves skills by participating in at least one continuing education activity annually + Actively seeks and identifies opportunities for process improvement, including performance of audits and plans of correction + Assists in procedure writing, updating, and validating + Participates in off-site collections and rotates to lab locations outside the hospital as required + Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.**Knowledge, Skills and Abilities*** Knowledge of specimen collection procedures, including venipuncture, capillary collection, TB placement, and respiratory swabs* Knowledge of different patient populations and their needs, including neonatal, pediatric, geriatric, and trauma* Ability to work quickly and efficiently under pressure without sacrificing quality* Ability to multi-task, prioritize, and work with interruptions* Strong computer knowledge and skills to navigate the laboratory information system (EPIC)* Ability to be detail-oriented* Strong communication and interpersonal skills* Ability to complete appropriate documentation and paperwork clearly and completely* Exhibits outstanding customer service to patients, families and colleagues.**Professional Experience*** Required: Two years of experience**Education*** High School Diploma or equivalent strongly preferred.* Strongly Preferred: Graduate of a phlebotomy training program or medical assisting program.**Licensure, Certification, Registration**One of the following certifications strongly preferred:* American Society for Clinical Pathology (ASCP), PBT (ASCP)* American Medical Technologists (AMT, RPT (AMT)* National Healthcareer Association (NHA), CPT (NHA)**Other*** Minimum age of 18 required.**Pay Rate Type**Hourly***Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.***Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.