Laboratory Assistant - FT

Mercy Health Corporation; Lake Geneva (WI); On-site; USD 28,364 - 42,540; Full time

Benefits offered by this job

Medical, Dental, Vision

Life & Disability Insurance

FSA/HSA Options

Paid time off

Tuition reimbursement

Well-being Programs

Employee Discounts

Job summary

Mercyhealth in Lake Geneva, WI seeks a Phlebotomy Technician to draw blood, process specimens, and manage related administrative duties. The role supports multiple Mercy facilities and may require nights, weekends, and holidays.

Strong LIS/HIS skills and accurate patient data handling are essential. Responsibilities include specimen labeling, data entry, order confirmation, and coordination with physicians and nursing staff.

Qualifications

• High school diploma preferred or equivalent.
• Successful completion of a phlebotomy course or related experience preferred.
• Experience with Hospital Information System (HIS) and Laboratory Information System (LIS) is beneficial.

Responsibilities

• Perform phlebotomy on patients and collect specimens per procedure.
• Register patients, collect payments, and enter demographic/insurance data.
• Operate HIS/LIS to release orders and register patients as needed.
• Adhere to safety and infection control protocols at all times.
• Prepare and label specimens accurately with patient identifiers.
• Assist with specimen processing and transport to the appropriate department.

Skills

Phlebotomy

LIS/HIS

Registration

Data entry

Insurance billing

Customer service

Education

High school diploma

Phlebotomy certificate

EMT/MA experience

Job description

OVERVIEW

The phlebotomy technician draws blood from patients, processes specimens and performs administrative duties as required. Work at other Mercy facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services. Perform other duties and projects as assigned.

SCHEDULE

7 on 7 off rotation

SHIFT

Night Shift

LOCATION

Mercyhealth Hospital and Medical Center - Lake Geneva, WI

PAY RANGE

$20.59 - $30.88/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Proficient with Hospital Information System (HIS) and Laboratory Information Systems (LIS) to release orders or register patients as needed.
• Performs patient registration, payment collection, data entry of demographic and insurance information and other procedures as necessary to support efficient sample processing.
• Transfers patient test requests from scripts, requisitions, and verbal orders into the HIS and laboratory computer systems.
• Answers and screens telephone calls in a professional and helpful manner.
• Resolves unusual or unclear test orders by contacting the physician, nurse, reference laboratory and documents actions taken. Refers all unresolved issues to the appropriate supervisor.
• Generates lists and labels. Runs daily reports.
• Reviews order monitor and investigates the collection summary report.
• Assesses orders for special collection requirements; patient preparation and appropriate order of draw.
• Accurately identifies patients using two patient identifiers. Proficiently performs phlebotomy on patient population to obtain blood specimens.
• Adheres to safety protocols and infection control practices at all times.
• Possesses the ability to assess patient response to procedure and interacts with the patient at a level that is understandable and comfortable for the patient. Adjusts process as indicated and obtains medical and supervisory assistance as necessary. Accurately identifies and labels specimens with patient name, date of birth, date and time of collection and collector code.
• Assures specimen integrity by using aseptic technique and following appropriate procedures.
• Proficiently collects other samples as indicated including throat swabs, MRSA swabs, urine samples, heel sticks, finger sticks, blood cultures and blood bank specimens.
• Performs arterial punctures to obtain blood specimens from adults including the appropriate collection charge (RMH Phlebotomy only).
• Performs glucose tolerance and hormone stimulation specimen collection in the specified time increments, as well as accurate patient preparation.
• Performs research program, Lab One, and special collection kit specimen collection.
• Provides patient instruction in the collection and handling of personally collected specimens.
• Performs specialized sample collections including breath alcohol testing, random urine drug screens, pre-employment urine drug screens and legal urine drug screens.
• Receives and accessioned collected specimens using LIS, examines for testing acceptability, centrifuges and aliquots specimens as needed and delivers to the appropriate section in the laboratory or batches specimens for courier pick-up.
• Appropriately notifies testing personnel of stat requests.
• Accepts specimens from a variety of internal and external customers; sorts samples; resolves specimen identification or requisition issues; utilizes LIS to appropriately receive specimens; packages and tracks specimens for transportation to reference laboratories.
• Possesses working knowledge of insurance processes specific to reference laboratories to assure billing is done in accordance with government regulations.
• Is knowledgeable of general insurance information as related to registration and basic rules related to billing such as proper use of collection dates.
• Drives laboratory personal vehicle to client sites, patient homes or facilities, performs accurate specimen collection at these sites, transports specimens properly to the lab, and assures receipt of samples to the laboratory. Performs limited waived testing including blood glucose monitoring according to established procedures.
• At the discretion of the supervisor, performs rapid flu and strep tests, mono testing, pregnancy testing and dipstick urinalysis according to established procedures. Performs quality control procedures and proficiency testing accurately and as closely as possible to patient testing. Calls critical results to the appropriate licensed caregiver and charts reports as needed.
• Depending on location may be required to perform electrocardiogram tracing ten lead and pediatric EKGs. Communicates critical results to authorized personnel (Only at legacy Rockford locations).
• Performs result entry in the LIS.
• Performs temperature checks.
• Cleans and checks laboratory glassware.
• Assists with inventory and maintenance of supplies at an appropriate level, submits orders for supply acquisition; receives and stocks supplies. Fills supply requests from clients and providers.
• Assists with orientation and training of new partners; coaches in customer service excellence on an ongoing basis; assures competence of new partners prior to release from training program; provides input for performance evaluations for phlebotomy partners to phlebotomy supervisor.
• Provides mentorship to phlebotomy staff as needed.
• Works collaboratively with supervisor to ensure adequate staffing and skill mix.
• Evaluates new products as necessary; provides written documentation of evaluation activities as required by regulatory agencies.
• Demonstrates exemplary phlebotomy skills with all types of patients; uses these skills to serve as a resource to the phlebotomy team.
• Take ownership of the department; identifies areas for improvement and makes suggestions to Phlebotomy Supervisor; possesses ability to resolve issues.

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent preferred.
• Successful completion of a phlebotomy course or previous phlebotomy experience preferred.
• Experience as a Paramedic, EMT, CNA or MA helpful.

CERTIFICATION/LICENSURE

• Phlebotomy Certification preferred.

LEVEL OF SUPERVISION

Must be able to work independently with minimal supervision.

BENEFITS

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities

EQUAL OPPORTUNITY EMPLOYER

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.