Phlebotomy Team Lead — Quality & Patient Care

Sonora Quest Laboratories / Laboratory Sciences of Arizona; Mountain View (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor.

Performs all technical or administrative work at an advanced level of competency and efficiency, actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

Qualifications

• High school diploma or equivalent.
• Two years’ experience in phlebotomy/test management in a clinical lab.
• Ability to perform complex problem solving and demonstrate leadership.
• Effective oral and written communication.
• Advanced computer skills.
• Excellent customer service.
• Knowledge of regulatory, accrediting, and compliance requirements.
• Strong leadership and interpersonal skills.
• ADHS fingerprinting certification or ability to obtain.
• Execution of Confidential Information and Restrictive Covenant Agreement.
• Valid driver’s license and eligibility for company auto insurance.

Responsibilities

• Serve as initial resource and liaison between staff, other departments and Patient Services management.
• Assist, resolve, and report to the area Supervisor.
• Perform technical or administrative work at an advanced level.
• Participate in patient and process quality improvement while complying with regulatory agencies.

Skills

Phlebotomy

Test management

Leadership

Communication

Advanced computer skills

Customer service

Regulatory knowledge

Interpersonal skills

Driver's license

Education

High school diploma or equivalent

Associates degree or equivalent experience

National phlebotomy certification

Job description

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor.

Performs all technical or administrative work at an advanced level of competency and efficiency, actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.