Phlebotomy Registration Clerk

Talentburst,-Inc; Dublin (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

JobDiva, Inc. in Grove City, OH is seeking a Phlebotomy Registration Clerk to handle front office duties at Patient Service Centers. Responsibilities include customer service, data entry, insurance billing and payments, HIPAA compliance, and supporting multiple locations.

EST 7:30am - 4pm, Mon-Fri, for a 5+ month assignment. The role requires strong communication and organizational skills, plus at least one year of customer service experience, and a flexible schedule including weekends and

Qualifications

• One year customer service experience.
• Keyboard/data entry and PC experience.
• Flexible and available based on staffing requirements; weekends, holidays, and overtime.

Responsibilities

• Greet customers appropriately and treat them courteously.
• Assist patients with kiosk sign-in and ensure accuracy of information.
• Contact clients to obtain patient orders and handle inquiries.
• Follow departmental policies and procedures and maintain HIPAA compliance.
• Perform basic clerical duties such as filing, faxing, mail preparation and data entry.
• Stock supplies and complete special projects as requested by supervisor.

Skills

Customer service

Communication skills

Organization

Interpersonal skills

Multitasking

Job description

Job Title- Phlebotomy Registration Clerk

Duration- 5+ months

Location- Grove City, OH

Shift/Time Zone- EST 7:30am - 4pm Mon- Fri

Summary

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations.

Duties and Responsibilities

• Greet customers appropriately.
• Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment and values of Company.
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Job Qualifications

Required Work Experience:

One year customer service experience

Preferred Work Experience:

Keyboard/data entry and PC experience

Physical and Mental Requirements:

• Prolonged standing/sitting
• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting

Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative

Knowledge:

Medical Terminology helpful, not required

Skills:

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Phlebotomist, Phlebotomy, Phlebotomist Technician, Phlebotomy Technician, Mobile Phlebotomist, Medical Assistant, Technician, Certified Phlebotomy Technician

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