Phlebotomy - Phlebotomist II

Equiliem; Johnson City (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Patient Services Representative II, where you'll be the trusted face for patients during their health visits. This role emphasizes quality blood sampling and specimen preparation, ensuring a safe and professional environment. With a focus on leadership and customer service, you'll play a vital role in maintaining patient trust and confidentiality. If you're skilled in phlebotomy and thrive in a fast-paced setting, this opportunity offers a chance to make a significant impact in patient care across various locations. Flexibility and a commitment to excellence are key to success in this dynamic role.

Qualifications

• Minimum three years of phlebotomy experience, including pediatric and geriatric collections.
• High school diploma or equivalent required.

Responsibilities

• Perform specimen collection and processing following established procedures.
• Verify patient information and maintain documentation meticulously.

Skills

Phlebotomy

Customer Service

Organizational Skills

Attention to Detail

Communication Skills

Education

High School Diploma

Phlebotomy Certification

Medical Assistant Training

Tools

Data Entry Software

Job description

Job Description: Patient Services Representative II

The Patient Services Representative II (PSR II) represents the face of our company to patients, whether as part of their routine health visits or for important health decisions. The PSR II draws quality blood samples and prepares specimens for lab testing, following established practices and procedures. They have direct contact with patients, creating an atmosphere of trust and confidence by explaining procedures and drawing blood in a skillful, safe, and accurate manner. The PSR II demonstrates leadership behaviors, focusing on process excellence and maintaining confidentiality and accuracy of patient information. Depending on business needs, they may be assigned to a doctor's office, a patient service center, or other locations.

Under the supervision of the area manager, the PSR II performs daily activities accurately and punctually, maintains a safe and professional environment, and performs both forensic and clinical specimen collection and processing duties. They verify patient demographic information, including signatures post-venipuncture, and maintain required records and documentation. The role requires demonstrating organizational commitment and promoting a positive image to patients, clients, employees, and the public.

Job Responsibilities:

1. Perform specimen collection and processing following established procedures.
2. Verify patient information and labels, ensuring accuracy and safety.
3. Maintain documentation and records meticulously.
4. Uphold a professional and safe environment.
5. Demonstrate leadership and process excellence skills.
6. Provide excellent customer service and communicate effectively with patients and team members.

Job Requirements:

• Ability to produce quality, error-free work in a fast-paced environment.
• Independent work capability with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility to work weekends, holidays, on-call, and overtime as needed.
• Adherence to all policies, including dress code and safety protocols.
• Good judgment and decision-making skills based on established procedures.
• Reliable transportation, valid driver’s license, and clean driving record if applicable.
• Willingness to travel and work flexible hours across multiple locations.
• Ability to handle multiple priorities in a high-volume setting.
• Strong customer focus, open communication, and adaptability to change.

Training and Location:

Training locations vary based on trainer availability. Candidates must ensure their commute is within 20-25 minutes to the worksite.

Education and Experience:

• High school diploma or equivalent required.
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.
• Minimum three years of phlebotomy experience, including pediatric and geriatric collections.
• Experience in a Patient Service Center environment preferred.
• Customer service experience in retail or service sectors preferred.
• Keyboard and data entry skills required.