Phlebotomy - Phlebotomist II

Mindlance; Edina (MN); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Patient Services Representative II, where you will be the frontline representative engaging with patients during their health routines. This role involves drawing quality blood samples, preparing specimens for lab testing, and maintaining a professional environment. You will demonstrate leadership and process excellence while ensuring patient trust through effective communication. With flexible hours and diverse locations, this position offers a rewarding opportunity to make a significant impact in patient care. If you have a passion for healthcare and exceptional phlebotomy skills, this is the perfect role for you!

Qualifications

• Minimum three years of phlebotomy experience required.
• High school diploma or equivalent is mandatory.
• Customer service experience is advantageous.

Responsibilities

• Perform daily activities accurately under supervision.
• Maintain a safe and professional environment.
• Conduct specimen collection and processing.

Skills

Phlebotomy Skills

Customer Service

Communication Skills

Attention to Detail

Time Management

Education

High School Diploma

Medical Assistant Training

Phlebotomy Certification

Tools

Data Entry Software

Job description

Description/Comment: The Patient Services Representative II (PSR II) is the frontline representative of our company to patients, engaging with them during their health routines or critical health decisions. The PSR II is responsible for drawing quality blood samples, preparing specimens for lab testing, and maintaining a safe, professional environment. They must communicate effectively to build trust and confidence with patients, explaining procedures clearly and performing blood draws skillfully, safely, and accurately. The role demonstrates leadership behaviors, process excellence, and confidentiality, with assignments varying between doctor’s offices, patient service centers, or as needed.

Key Responsibilities:

1. Perform daily activities accurately and timely under the supervision of the area supervisor.
2. Maintain a safe and professional environment.
3. Conduct forensic and clinical specimen collection and processing following established protocols.
4. Verify patient demographic information and labels to ensure accuracy and proper identification.
5. Keep required records and documentation up to date.
6. Promote a positive image and demonstrate organizational commitment to patients, clients, and staff.

Job Requirements:

• Ability to deliver high-quality, error-free work in a fast-paced setting.
• Ability to work independently with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility to work weekends, holidays, on-call, and overtime as needed.
• Adherence to all policies, including dress code, safety, and company principles.
• Sound judgment and decision-making skills based on established procedures.
• Reliable transportation, valid driver’s license, and clean driving record, if applicable.
• Willingness to travel and work flexible hours across multiple locations.
• Ability to handle multiple priorities in a high-volume environment.
• Superior customer focus and strong communication skills.
• Willingness to embrace change and understand our business.

Training and Education:

• High school diploma or equivalent required.
• Medical training such as medical assistant or paramedic preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.

Work Experience:

• Minimum three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Preferred two years in a Patient Service Center environment.
• Customer service experience in retail or service sectors is advantageous.
• Keyboard/data entry experience required.

Additional Notes:

Mindlance is an Equal Opportunity Employer, committed to diversity and inclusion. Background checks are required for all hires, contingent upon client requirements. The offer process includes background and drug screening, verification of credentials, and compliance checks. Successful candidates will receive detailed start instructions prior to their first day.