Phlebotomy - Phlebotomist II

Mindlance; Canton (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative II to join their team. This role is vital in ensuring patient comfort and safety while performing essential blood draws and specimen collections. The ideal candidate will possess excellent phlebotomy skills and a strong customer service focus, thriving in a fast-paced environment. As a representative of the company, you will create a welcoming atmosphere for patients, ensuring their needs are met with professionalism and care. This position offers opportunities to work in various locations, contributing to a team committed to excellence in patient care.

Qualifications

• Minimum three years of phlebotomy experience required.
• Medical training or phlebotomy certification preferred.

Responsibilities

• Perform blood draws and collect specimens accurately.
• Maintain records and promote a positive image to patients.

Skills

Phlebotomy Skills

Customer Service

Communication Skills

Decision-Making Skills

Time Management

Education

High School Diploma

Medical Training (Preferred)

Phlebotomy Certification (Preferred)

Job description

Job Description: Patient Services Representative II

The Patient Services Representative II (PSR II) is the face of our company to patients, whether they are visiting for routine health procedures or important health decisions. The PSR II draws quality blood samples and prepares specimens for lab testing, adhering to established practices and procedures. This role involves direct patient contact, creating an atmosphere of trust and confidence by explaining procedures and performing blood draws skillfully, safely, and accurately. The PSR II demonstrates leadership behaviors, focusing on process excellence, confidentiality, and accuracy of patient information. Depending on business needs, successful applicants may be assigned to a doctor’s office, patient service center, or other locations.

Key Responsibilities:

1. Perform daily activities accurately and on time under the supervision of the area supervisor.
2. Maintain a safe and professional environment.
3. Collect forensic and clinical specimens following established practices and procedures.
4. Verify patient demographic information and initials, including post-venipuncture signature, to ensure correct labeling and identification.
5. Maintain required records and documentation.
6. Promote a positive image and demonstrate organizational commitment to patients, clients, employees, and the public.

Job Requirements:

• Ability to deliver quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility to work weekends, holidays, on-call, and overtime as needed.
• Adherence to all policies, including dress code, safety, and company principles.
• Good judgment and decision-making skills based on established procedures.
• Reliable transportation, valid driver’s license, and clean driving record if applicable.
• Willingness to travel and work flexible hours across multiple locations.
• Ability to handle multiple priorities in a high-volume setting.
• Superior customer focus and effective communication skills.

Training Locations: May vary based on trainer availability.

Educational Requirements:

• High school diploma or equivalent required.
• Medical training (medical assistant or paramedic) preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.

Work Experience:

• Minimum three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Preferably two years in a Patient Service Center environment.
• Customer service experience in retail or service sectors preferred.
• Keyboard/data entry experience.

EEO Statement: Mindlance is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We do not discriminate based on race, gender, disability, religion, LGBTQI status, age, or veteran status.

All hires are subject to background checks, which may include criminal history, social security verification, employment verification, driving records, education, and licensure checks. Convictions do not automatically disqualify applicants but will be reviewed by the compliance team.

Offer of Employment Process: Successful candidates will be informed of the contingent offer, contingent upon passing background checks and drug screening. Upon completion, they will receive start instructions from the account management team.