Phlebotomy - ENTRY Phlebotomist I

Creative Solutions Services, LLC; Pensacola (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Creative Solutions Services, LLC is seeking an ENTRY Phlebotomist I in Pensacola to greet patients, manage lobby flow, and assist with phlebotomy procedures. The role emphasizes compassionate patient interaction and accurate record keeping in a busy clinical setting.

Responsibilities include supporting breaks, maintaining waiting areas, and applying phlebotomy skills to grow within the company while ensuring confidentiality and quality patient care.

Qualifications

• High school diploma or equivalent REQUIRED.
• Phlebotomy experience required, even as an intern/externship.
• Minimum 1–2 years of client-facing customer service experience.
• Keyboard/data entry experience required.

Responsibilities

• Greet patients on arrival and answer questions with care and compassion.
• Maintain waiting area integrity and assist with breaks when other Phlebotomists are unavailable.
• Utilize Phlebotomy skills to grow within the company.
• Explain procedures to patients and set expectations for scheduled labs.
• Demonstrate excellent customer care with confidentiality and accuracy of patient information.
• Maintain lobby operations to ensure high level of service.
• Under supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Keep required records and documentation.

Skills

Customer service

Data entry

Phlebotomy basics

Education

High school diploma

Tools

Kiosk system

Handheld tablet

Job description

Job Title - ENTRY Phlebotomist I

Location - Pensacola FL ,32503

Duration - 3+ Months

Shift: Monday-Friday 6:30-1:00 Can volunteer for Saturday shifts for phlebotomy coverage

Additional Job Details:Monday-Friday 6:30-1:00 Can volunteer for Saturday shifts for phlebotomy coverage.

Summary

• The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion.
• The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable.
• This individual will also utilize Phlebotomy skills to grown within the company.
• The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner.
• The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information.
• The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.

Job Requirements:

• Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet.
• Be willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered.
• To perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED - this is critical to the heart of the role

Required Education:

• High school diploma or equivalent REQUIRED - no exceptions
• Phlebotomy experience is required, even if just an intern/externship to learn the basics

Work Experience:

• Minimum of 1-2 years of client facing customer service REQUIRED (Retail, Home Health Aide, etc).
• Some Phlebotomy experience is REQUIRED
• Keyboard/data entry experience a must.

This is primarily a Lobby Greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for their labs to be run - Will fill in for breaks and cover for staffing shortages .

Phlebotomist, Phlebotomy, Phlebotomist Technician, Phlebotomy Technician, Mobile Phlebotomist, Medical Assistant, Technician, Certified Phlebotomy Technician

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