Phlebotomy - ENTRY Phlebotomist I

Creative Solutions Services, LLC; Miami Beach (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Creative Solutions Services, LLC seeks an ENTRY Phlebotomist I to support lobby operations in Miami Beach. The role focuses on greeting patients, assisting with check-in, and maintaining a calm, confidential environment while phlebotomy duties are performed as needed.

Responsibilities include assisting with breaks, ensuring accurate records, and upholding high standards of customer service and professionalism in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent required.
• Phlebotomy experience required, even if intern/extern.
• Minimum 1–2 years of client-facing customer service experience.
• Keyboard/data entry experience required.

Responsibilities

• Greet patients on arrival and assist with check-in at kiosk or handheld tablet.
• Maintain lobby area cleanliness and assist with breaks when needed.
• Explain procedures to patients in a compassionate, confidential manner.
• Perform phlebotomy-related tasks in line with established practices when assigned.
• Ensure accurate documentation and a professional environment.

Skills

Phlebotomy experience

Customer service

Data entry

Education

High school diploma or equivalent

Job description

Job: ENTRY Phlebotomist I
Location: Miami Beach, FL
Duration: 6 Months
Shift: Eastern - 7:00 to 4:00 pm rotational Saturdays

Job Summary:

• The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion.
• The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable.
• This individual will also utilize Phlebotomy skills to grown within the company.
• The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner.
• The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information.
• The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.

Job Requirements:

• Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet
• Be willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered
• To perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED - this is critical to the heart of the role

Required Education:

• High school diploma or equivalent REQUIRED - no exceptions
• Phlebotomy experience is required, even if just an intern/externship to learn the basics

Work Experience:

• Minimum of 1-2 years of client facing customer service REQUIRED (Retail, Home Health Aide, etc).
• Some Phlebotomy experience is REQUIRED
• Keyboard/data entry experience a must.

This is primarily a Lobby Greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for their labs to be run - Will fill in for breaks and cover for staffing shortages

Additional Job Details:

• Candidate must have reliable transportation to get to/from worksite without issue (bus, Uber, rideshare is not reliable transportation).
• Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift.
• Excessive absenteeism/tardiness is not tolerated and will be cause for termination

• Please ensure that you are verifying the commute time to/from the physical work location when submitting candidates.
• Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage.
• If your candidate is currently a student, please ensure that your candidate's school schedule will NOT conflict with shift schedule.

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