Phlebotomy and Customer Service Specialist (Full Time/Day Shift)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in providing exceptional patient care. This full-time role involves patient scheduling, registration, and clinical tasks such as phlebotomy and EKG. The ideal candidate will thrive in a fast-paced environment, ensuring accurate patient information and supporting clinical processes. With a strong commitment to employee well-being and professional development, this organization offers a comprehensive benefits package and opportunities for growth. If you are passionate about making a difference in healthcare, this position is perfect for you.

Benefits

Comprehensive benefits package

Prepaid tuition assistance

Health programs

Employee engagement initiatives

Qualifications

• High school diploma or equivalent required.
• One year of clerical or customer service experience needed.

Responsibilities

• Complete patient scheduling and registration with accuracy.
• Perform phlebotomy and maintain specimen integrity.

Skills

Phlebotomy

EKG

Customer Service

Computer Skills

Education

High School Diploma

CPR Certification

Tools

Epic EMR

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS:

Full Time (40 hours/week) Hours between 9:30 am and 6:00 pm Monday-Friday. Every other weekend rotation between 7:00 am and 12:00 pm.

Summary:

1. Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests, and coordination of screening, diagnostic, physician office, and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection. Maintains required competency skills.
2. Qualified individuals must have the ability, with or without reasonable accommodation, to perform the following duties:
3. Phlebotomy: Performs venipuncture and capillary specimen collection in an ambulatory setting. Validates patient identity, specimen integrity, and maintains working knowledge of specimen requirements and all clinical protocols. Documents all stages of specimen collection in required computer systems, including investigating and processing orders, receiving specimens, canceling tests, running collection lists, and producing and using reconciliation reports. Maintains clinical skills necessary to perform duties and completes cleaning tasks utilizing regulatory standards. Performs maintenance and inventory of equipment and supplies according to department standards.
4. Registration: Performs complete and accurate patient registration including walk-in, check-in, and scheduled appointments. Demonstrates ability to adapt and perform during times of high volumes or high patient acuity. Supports inbound and outbound calls to patients, guests, or appropriate parties, screens and relays messages using protocols for emergent, urgent, and non-urgent calls. Verifies patient, guarantor, coverage, and hospital account information. Performs required referral authorization processes and enters orders for tests. Understands insurance coverage and referral authorization requirements, performs electronic and manual verification of insurance, and accurately applies responses. Prepares and releases records or orders in the e-Health record, scans necessary documents, and understands the importance of patient medical information documentation. Completes patient scheduling and registration work queues according to standards, resolving issues as needed. Communicates with patients regarding co-pays, out-of-pocket expenses, pre-appointment preparation, and arrival times. Supports Point of Service Collections and performs functions needed to collect patient financial obligations.
5. Secondary duties include additional clinical procedures such as EKG, holter monitors, 24-hour blood pressure or vital signs, and other duties as assigned.

Responsibilities:

Minimum Required Qualifications:

• High school diploma or equivalent.
• Completion of educational requirements with additional formal training; supervised initial competency; yearly competency evaluation and training.
• CPR Certification - American Heart Association Basic Life Support (BLS), required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, computer use, and office equipment.

Preferred Qualifications:

• Previous phlebotomy or registration experience; training provided upon hire.
• One year of Epic or equivalent Electronic Medical Record experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees stay healthy. We offer a comprehensive compensation and benefits package, including a top prepaid tuition assistance program. Penn Medicine employees are engaged and committed to our mission. Together, we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, familial status, genetic information, victim status, citizenship, military status, veteran status, or any other protected status by law.