Customer Service Specialist- Eichenlaub and May (Part Time/Day Shift)

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a leading healthcare provider as a Customer Service Specialist. This part-time role involves patient scheduling, registration, and insurance verification. Ideal candidates will have a strong customer service background and experience in a medical setting. If you thrive in a dynamic environment and enjoy helping others, this position is for you.

Qualifications

• At least 1 year of clerical or customer service experience.
• Experience with registration and insurance validation.

Responsibilities

• Performing patient registration and managing patient complaints.
• Supporting inbound/outbound calls and verifying insurance.

Skills

Communication

Customer Service

Adaptability

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Join to apply for the Customer Service Specialist - Eichenlaub and May (Part Time/Day Shift) role at Penn Medicine, University of Pennsylvania Health System.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Hours:

24 hrs/week, Monday through Friday, between 8:00 am - 5:00 pm

Summary:

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering tests, and coordinating services. Communicates effectively during high volumes or with complex patients.

Responsibilities include:

• Performing patient registration, supporting inbound/outbound calls, managing patient complaints, supporting point of service collections, verifying insurance, preparing and releasing records, and completing documentation for compliance.
• Supporting regional travel and onboarding at new sites, assisting with specimen collection, and other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED
• At least 1 year of clerical, customer service, or administrative support experience in a customer-oriented environment
• Experience with basic computer use and office equipment
• For regional positions, valid driver's license
• Experience with registration, point of service collection, insurance validation, and revenue cycle in a hospital or medical office setting
• Previous Epic EMR experience

Additional Requirements:

• Ability to focus on specific stimuli, process verbal information, perform repetitive tasks, work under stress, adapt to changing duties, communicate effectively, and maintain interpersonal relationships.

Credentials:

• H.S. Diploma/GED required

We are an Equal Opportunity employer committed to diversity and inclusion.