Phlebotomist Patient Services Representative

Global Technical Talent; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Global Technical Talent seeks a Phlebotomist Patient Services Representative in Indianapolis. This role involves drawing blood samples, maintaining patient records, and ensuring quality service in a professional setting. With an emphasis on skills and patient interaction, applicants should have at least three years of phlebotomy experience and a strong customer focus.

Benefits

Medical, Vision, and Dental Insurance Plans

401k Retirement Plan

Qualifications

• At least three years of phlebotomy experience, including pediatric and geriatric collections.
• Medical training such as medical assistant or paramedic preferred.
• Ability to work independently and flexibly.

Responsibilities

• Draw and prepare blood samples for lab testing, ensuring compliance to procedure.
• Verify patient information and maintain accurate records.
• Promote a positive image and maintain a safe professional environment.

Skills

Phlebotomy Skills

Customer Focus

Good Judgment

Adaptability

Education

High school diploma or equivalent

Phlebotomy certification

Job description

Job Title

Phlebotomist Patient Services Representative

Contract Duration

2+ Months

Location

Indianapolis, IN

Work Type

Onsite, 8 am - 5 pm/ET

Job Description

• The Phlebotomist Patient Services Representative II (PSR II) represents the face of our company to patients who come in, either as part of their routine health checks or for important health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing, following established practices and procedures.
• The PSR II has direct contact with patients, creating an atmosphere of trust and confidence, explaining procedures, and drawing blood specimens safely, skillfully, and accurately.
• The PSR II demonstrates leadership behaviors, focusing on process excellence, confidentiality, and accuracy of patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center, or as needed based on business requirements.

Job Responsibilities

• Perform daily activities accurately and on time under the supervision of the area supervisor.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties confidently, following established practices and procedures.
• Verify patient demographic information and initials, including post-venipuncture signatures, ensuring tubes are labeled in the presence of the patient and labels match patient information.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees, and the public, demonstrating organizational commitment.

Job Requirements

• Ability to deliver quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility to work weekends, holidays, on-call, and overtime as needed.
• Adherence to all policies and procedures, including dress code, safety, and company principles.
• Good judgment and decision-making skills based on established procedures.
• Reliable transportation, valid driver's license, and clean driving record if applicable.
• Willingness to travel and work flexible hours across multiple locations with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Strong customer focus, open communication, adaptability to change, and knowledge of the business.

Required Education

• High school diploma or equivalent.
• Medical training such as medical assistant or paramedic preferred.
• Phlebotomy certification preferred, required in CA, NV, WA.

Work Experience

• At least three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Minimum two years in a Patient Service Center environment preferred.
• Experience in customer service in retail or service sectors preferred.
• Keyboard/data entry experience.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Plan

About The Company

Leading provider of diagnostic information services, empowering healthier lives. Utilizing the world's largest clinical lab database, we provide insights for disease identification, treatment, and health management. Serving millions globally, we are committed to inclusive care and stakeholder value.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company. We value diversity and inclusion. Our clients include Fortune 500 companies across banking, insurance, financial services, technology, life sciences, biotech, utility, and retail sectors in the US and Canada. We look forward to helping you find your next career opportunity!