Burmese Customer Service Representative

MedStar Health; Indianapolis (IN); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in health care services is seeking a Customer Care Representative based in Indianapolis. This role involves guiding customers through their healthcare inquiries, providing solutions, and ensuring a positive customer experience. Candidates must be bilingual in Burmese and English, possess a high school diploma, and demonstrate experience in customer service within a supportive remote environment.

Qualifications

• Requires up to 1 year of experience in customer service.
• Must have a private working area.
• Can’t be responsible for minors during work hours.

Responsibilities

• Respond to customer inquiries via phone and email regarding insurance and claims.
• Analyze issues and provide accurate solutions.
• Maintain positive customer relations and document interactions.
• Research and analyze data to resolve service challenges.

Skills

Bilingual (Burmese/English)

Customer Service

Multi-tasking

Education

HS diploma or equivalent

Job description

Professional Management Enterprises is seeking a Customer Care Representative to join our call center team!As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy with the service you provide.



Job Title:Customer Care Representative (Burmese/English)

Location: Indianapolis, Indiana(Remote)

Pay:(Weekly Pay)

Work Hours: Monday-Friday, 10am - 6:30pm





Duties and Responsibilities:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  
• Analyzes problems and provides information/solutions.
  
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  
• Researches and analyzes data to address operational challenges and customer service issues.
  
• Provides external and internal customers with requested information.
  
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  
• Uses computerized systems for tracking, information gathering and troubleshooting.
  
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  
• Seeks, understands and responds to the needs and expectations of internal and external customers.
  
• Required to meet department goals.
  

Skills:

• Experience in customer service is a plus
  
• Bilingual (Burmese/English)
  
• Ability to navigate multiple computer screens at a time.
  
• Ability to provide quality customer service while multi-tasking is a plus.
  

Requirements:

• Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
  
• Must have a private area to work closed off from others.
  
• Can not be responsible for minors or be a primary caretaker for another person during working hours.
  
• Must live within a 50 miles radius of Indianapolis, Indiana