Phlebotomist II

Spectraforce Technologies; Suwanee (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative II to be the face of the company, providing exceptional care and support to patients. This role involves drawing blood samples, maintaining accurate records, and ensuring a trustworthy environment for patients. Candidates should possess strong phlebotomy skills and a commitment to quality work in a fast-paced setting. The position offers opportunities for professional growth and the chance to make a significant impact on patient experiences. If you are passionate about healthcare and customer service, this is an exciting opportunity for you.

Qualifications

• 3+ years of phlebotomy experience, including pediatric and geriatric collections.
• Ability to provide quality, error-free work in a fast-paced environment.

Responsibilities

• Draw quality blood samples and prepare specimens for lab testing.
• Maintain a safe and professional environment while interacting with patients.

Skills

Phlebotomy Skills

Customer Service

Decision-Making

Organizational Commitment

Education

High School Diploma

Medical Assistant Training

Phlebotomy Certification

Job description

Description:

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• Verify patient demographic info / initials including patient signature post-venipuncture to ensure tubes are labeled in their presence and the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees and the public.

Job Requirements:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility to work weekends, holidays, on-call, and overtime based on staffing needs.
• Adherence to all Policies & Procedures, including dress code, Employee Health & Safety, and guiding principles.
• Good judgment and decision-making skills based on established procedures.
• Reliable transportation, valid driver license, and clean driving record if applicable.
• Willingness to travel and work flexible hours across multiple locations with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Strong customer focus, open communication, adaptability to change, and business knowledge.
• Training locations may vary based on trainer availability.

Required Education:

• High school diploma or equivalent.
• Medical training: medical assistant or paramedic preferred.
• Phlebotomy certification preferred.
• Certification required in California, Nevada, and Washington.

Work Experience:

• At least three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Minimum two years in a Patient Service Center environment preferred.
• Customer service experience in retail or service sectors preferred; keyboard/data entry experience advantageous.