Phlebotomist / Donor Collections Technician I - Driver

Community Blood Center of Greater Kansas City; Saint Joseph (MO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Community Blood Center of Greater Kansas City is seeking a dedicated donor services professional to perform whole blood collection at donor centers and mobile sites. You will conduct donor interviews, collect samples, and provide excellent donor care to ensure a safe, efficient experience, while adhering to SOPs and quality standards.

The role requires strong customer-service skills, adherence to procedures, and the ability to work flexible hours with travel between sites.

Qualifications

• High School Diploma or GED required.
• Experience interacting with customers in a service setting.
• Preferred: healthcare environment experience or phlebotomy.

Responsibilities

• Provide excellent customer service and ensure a positive donor experience.
• Perform whole blood collection and donor interviews per SOPs.
• Document donor hemoglobin and vital signs; maintain confidentiality.
• Prepare sites, perform phlebotomy, monitor for adverse reactions.
• Handle pre- and post-draw processing and mobile operations support.

Skills

Customer service

Communication

Attention to detail

Cultural competency

Teamwork

Education

High School Diploma or GED

Healthcare environment experience or phlebotomy

Job description

We will interview for this position with a start date in January, 2027.

This position is responsible for performing whole blood collection in donor centers and mobile sites; conducts donor registration, interviews, draw, and donor care; performs regulated pre- and post-collection functions including storage and transportation of blood; promotes a positive organizational image; designated as essential during severe weather or emergency operations.

$2,500.00 Sign On Bonus Available

Primary Duties, Responsibilities Or Activities Required By The Job

• Provide excellent customer service by acknowledging the donor, treating donors in a respectful manner, and striving to provide each donor with a positive and pleasant experience which would encourage their return.
• Perform all aspects of whole blood collection as required.
• Conduct donor interviews and evaluate donor suitability based on current Standard Operating Procedures and criteria.
• Obtain and document donor hemoglobin and vital signs (blood pressure, pulse, temperature, weight, and height).
• Maintain confidentiality of all donor information.
• Perform site preparation, phlebotomy, and discontinuation of whole blood procedures; monitor donor progress and respond promptly to adverse reactions; ensure collected product meets standards.
• Perform pre- and post-draw activities including quality control, processing and packing of blood products, cleaning equipment, restocking supplies, proper handling of controlled supplies, and assisting with pre-draw setup and post-draw packing for mobile operations.
• Works in donor centers and mobile collection sites as assigned; travels between sites as required to meet operational needs

Mobile Unit Operator Responsibilities

• Set up and break down mobile site equipment before and after mobiles, assist in phlebotomy area with discontinuing units, filling tubes and helping with reactions.
• Ensure all necessary equipment/supplies are placed and/or stored on the vehicle before departure.
• Perform additional functions related to care of blood after collection including storage and transportation.
• Must have and maintain a valid operator’s license (MO Class E or KS Class C) and a clean driving record.
• Must have and maintain Dot physical examination.
• HEAVY LIFTING IS REQUIRED.

Requirement Minimum Education & Experience

Education

High School Diploma or General Educational Development (GED).

Related Experience

Experience interacting with customers or the public in a service-oriented setting.

Preferred Qualifications

Education

Experience in a healthcare environment and/or phlebotomy; knowledge of basic medical terminology.

Required Knowledge, Skills & Abilities (KSA's)

Knowledge

• Ability to read and interpret medical, technical, regulatory, and quality procedures.
• Working knowledge of Microsoft Office applications, Outlook, desktop applications, and computer software systems.

Skills

• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
• Effective written and oral communication; strong attention to detail and organization; accurate numeric transcription.
• Persuasive and customer service skills; cultural competency to communicate effectively with diverse individuals and groups.

Abilities

• Resolve donor and customer concerns and maintain composure under pressure.
• Work in a team environment or independently; be responsive and available to management as issues arise.
• Use logic and reasoning to evaluate alternatives and solve problems within established policies and procedures.
• Plan and coordinate multiple workflows; monitor donor reactions and qualitative medical information as appropriate to role.
• Valid MO Class E Driver's License or KS Class C Driver's License with excellent driving history.
• Must have and maintain Dot physical examination.
• WORK HOURS AND DAYS VARY SO MUST BE VERY FLEXIBLE.

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org. Connect with us on Facebook, X, Instagram, and LinkedIn.