DONOR RELATIONS ASSOCIATE

Community Blood Center of Greater Kansas City; Kansas City (MO); On-site; USD 20,664 - 27,552; Part time

Job summary

A regional blood donation organization in Kansas City is seeking a Support Assistant to assist account managers in achieving blood collection goals. Responsibilities include telemarketing to sign-up donors, aiding in recruitment and donor flow at blood drives, and supporting marketing efforts. Ideal candidates will have a high school diploma and a few years of sales or customer service experience. The position may require flexible hours including nights and weekends.

Qualifications

• 2-3 years’ experience in sales and marketing or customer service preferred.
• Some experience performing duties in a related area is desirable.
• Necessary knowledge and skills to perform essential functions.

Responsibilities

• Assist in telemarketing to educate and sign-up donors.
• Perform on-site recruitment and donor flow assistance.
• Help educate donors for double red and platelet donations.
• Assist marketing with packing and distribution of items.
• Participate in special event preparation and organization.
• Provide support for data entry and organizational needs.

Skills

Sales and marketing skills

Strong customer service skills both written and verbal

Flexibility and sensitivity to changing demands

Strong attention to detail

Ability to work independently

High level of interpersonal skills

Ability to communicate clearly

Teamwork ability

Self-motivated

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Assists the Account Managers in the achievement of whole blood and apheresis collection goals.

This is a PRN position.

Essential Functions

• Completion of telemarketing functions to educate, thank and sign-up donors for future donations.
• Perform on-site recruitment, sign-up tables, and donor flow assistance for blood drives.
• Help educate and convert donors to double red and platelet donations where appropriate.
• Assist Marketing efforts through help with packing, distribution, and inventorying of incentive items, labelling products with recruitment related tags, and telemarketing of sweepstakes winners and Donor/Recipient Meet and Greet attendees.
• Help with preparation efforts for special events (i.e. contacting invitees for participation lists, setting up gift tables, refreshments, check in tables etc.)
• Assist with data entry and organizational needs of the department.
• Exemplifies CBC's Customer Service Mission and Core Values.

Other Functions

• Makes recommendations to improve organizational processes.
• Any related duties as assigned.

Requirements

• High school diploma or equivalent.
• Two to three (2-3) years’ experience in sales and marketing or customer service.

Licenses / Certifications

Must have and maintain a valid driver's license.

Experience

Entry level position.

Some experience in sales, marketing and/or customer service or performing duties in a related area preferred.

Any combination of education, training and experience that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.

Skills & Abilities

• Sales and marketing skills
• Strong customer service skills both written and verbal
• Flexibility and sensitivity to changing demands and priorities.
• Strong attention to detail in all work processes.
• Ability to work flexible hours with some nights and weekends.
• Ability to work independently with minimal supervision.
• High level of interpersonal skills to handle a variety of complex issues and situations.
• Ability to communicate clearly with the general public.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to be responsive and available to management to address issues and concerns ans they arise.
• Must be self-motivated and a self-starter with good organization skills.

Knowledge

Working knowledge of computerized accounting systems.

Knowledge of a variety of software applications (Microsoft Office Suite).

Knowledge of Missouri and Kansas driving laws as applicable.

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org. Connect with us on Facebook, X, Instagram, and LinkedIn.